Sr. Managed Services Engineer

Position Overview

The Sr. Managed Services Engineer will be key in supporting our managed services clients by delivering advanced troubleshooting, maintaining critical IT infrastructure, and driving operational excellence across diverse environments. You’ll leverage your expertise in Systems and Network Engineering to resolve complex technical challenges, lead system optimizations, and support documentation and process improvement within the team. If you enjoy solving problems, collaborating with cross-functional teams, and improving infrastructure stability, this role is for you.

Responsibilities

• Own and resolve high-level technical issues with a customer-first mindset.
• Proactively monitor, maintain, and optimize client network and infrastructure environments.
• Lead troubleshooting efforts and provide Tier III escalation support across systems, networks, and applications.
• Manage and monitor Windows and Linux systems, including configuration, performance tuning, and system hardening.
• Write and maintain scripts using PowerShell, Python, or Ansible to automate routine tasks.
• Support system availability, backups, redundancy, and security strategies (Veeam, SolarWinds, AWS, Azure).
• Collaborate with cross-functional teams, vendors, and clients to ensure timely issue resolution.
• Maintain detailed documentation, SOPs, and knowledge articles.
• Participate in the design, implementation, and support of operational systems and support tooling.
• Communicate effectively with internal and external stakeholders throughout the incident lifecycle.
• Manage ticket queues and SLA expectations with precision.
• Perform off-hours or weekend work as required in a 24/7 operational environment.

Qualifications & Interests

Education

• Bachelor’s degree in Computer Science, Engineering, Information Technology, or related field.
• Equivalent work experience will be considered.

About Trace3

Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate.

Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it!

Trace3 is headquartered in Irvine, California. We employ more than 1,200 people all over the United States. Our major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco.

Ready to discover the possibilities that live in technology? Come Join Us!

Our Values:

• Street-Smart - Thriving in Dynamic Times: We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the “big picture.” We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems.
• Juice - The “Stuff” it takes to be a Needle Mover: We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping out every checkpoint on the pathway to success, and visualizing what the final destination looks and feels like.
• Teamwork - Humble, Hungry and Smart: We are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it’s due and demonstrate transparency. We “bring the weather” by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures – not just their success. We appreciate the individuality of the people around us.

Employment Type:

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