[Remote] Senior Lifecycle Marketing Associate at Solace Health

United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, HealthtechIndustries

Requirements

7+ years of experience in lifecycle, CRM, or retention marketing — ideally in a consumer-facing environment
Proven track record of owning and scaling multi-channel lifecycle programs that deliver measurable business results
Deep familiarity with CRM platforms (Customer.io, Braze, Iterable, or similar) and dynamic personalization strategies using Liquid or conditional logic
Strong understanding of A/B testing, experimentation design, and data-driven decision-making
Experience collaborating with cross-functional partners (e.g., Product, Design, Analytics, Operations) to deliver seamless, customer-centric campaigns
Proficiency in data interpretation, reporting, and optimization; comfortable using dashboards or pulling reports to drive insights
Exceptional organization and attention to detail, with the ability to manage multiple priorities simultaneously
Bias for action — move fast, make sound decisions, and thrive under tight timelines
Bonus: Experience in healthcare, fintech, or other regulated industries
Applicants must be based in the United States

Responsibilities

Own and optimize the end-to-end patient lifecycle across acquisition, onboarding, engagement, and retention
Design, launch, and analyze multi-channel lifecycle programs that drive measurable improvements in activation, conversion, and patient satisfaction
Develop experimentation frameworks—from hypothesis creation to measurement—and partner with Analytics to surface insights that fuel iteration and innovation
Collaborate cross-functionally with Product, Data, and Operations to ensure alignment, consistency, and scalability across all lifecycle efforts
Implement and maintain complex automation workflows in Customer.io, leveraging segmentation, conditional logic, and personalization to deliver tailored experiences
Ensure quality and compliance through rigorous QA across communications, safeguarding accuracy, brand alignment, and regulatory adherence
Translate insights into strategy, using performance data to continuously refine targeting, creative, and cadence for optimal outcomes

Skills

Lifecycle Marketing

Email Marketing

SMS Marketing

A/B Testing

Experimentation Frameworks

Patient Acquisition

Onboarding

Engagement

Retention

Analytics

Cross-Functional Collaboration

Program Optimization

Solace Health

Personalized healthcare advocacy and management services

About Solace Health

Solace Health provides personalized health advocacy services to help individuals and families navigate complex healthcare systems. The company connects clients with skilled health advocates who assist with various health concerns, including chronic conditions, care coordination for aging loved ones, and medical billing and insurance issues. Solace Health's advocates guide clients through understanding medical diagnoses, treatment options, and communication with healthcare providers. The company operates on a business model that facilitates connections between clients and advocates, generating revenue through service fees or subscription models for ongoing support. Clients can access the platform for free, while advocates receive tools and resources at no cost to help manage their practices. By securely storing care details and communications, Solace Health aims to empower clients, restore their confidence in healthcare decisions, and enhance their overall quality of life.

Redwood City, CaliforniaHeadquarters

2022Year Founded

$13.6MTotal Funding

SERIES_ACompany Stage

HealthcareIndustries

51-200Employees

Benefits

Remote Work Options

Company Equity

Risks

Increased competition from emerging digital health platforms may dilute market share.

Potential data privacy concerns could impact Solace Health's operations.

Rising operational costs may affect Solace Health's profitability.

Differentiation

Solace Health connects patients with expert healthcare advocates, enhancing personalized care.

The platform offers secure storage for all care details and communications.

Solace Health provides tools and resources to advocates at no cost, boosting their efficiency.

Upsides

Increased demand for telehealth services boosts Solace Health's business model.

The rise of personalized medicine creates opportunities for Solace Health's advocacy focus.

Growing healthcare consumerism aligns with Solace Health's mission to empower clients.

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