LivePerson

Senior Legal Counsel, APAC

Australia

Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Enterprise Software, Conversational AI, Customer ExperienceIndustries

Requirements

Candidates should have 5-7 years of experience as legal counsel in a global technology company, with a focus on SaaS, data privacy, or AI. Experience with SaaS sales, commercial contracts, licensing, data privacy, AI compliance, and data mapping is required. Familiarity with employment law, data privacy law, and corporate governance matters is preferred. Excellent communication, negotiation, and analytical skills are essential, along with the ability to work independently, manage multiple stakeholders, and handle competing priorities. Knowledge of data governance, data management, and AI regulations and best practices is necessary, and relevant certifications are highly preferred. A high-level understanding of 3rd party security certifications and the ability to communicate complex technical and non-technical subjects confidently at all levels are also required.

Responsibilities

The Senior Legal Counsel, APAC will support Sales and Partnership teams by negotiating commercial agreements such as master services agreements and master partnership agreements. They will provide legal advice on procurement, data privacy, employment, and general corporate governance matters. Responsibilities include advising on employment-related issues across the APAC region, supporting employment documentation, policies, and employee relations, and assisting with corporate governance and entity management for APAC subsidiaries. The role involves acting as the primary legal advisor for the APAC region, liaising with global legal teams, and managing external counsel and vendors.

Skills

Commercial Contracting
Privacy Law
AI Compliance
Negotiation
Master Services Agreements
Master Partnership Agreements
Vendor Agreements
Deal Structuring
Procurement Law
Employment Law
Corporate Governance

LivePerson

Digital customer engagement and communication tools

About LivePerson

LivePerson provides businesses with tools to engage with their customers through digital channels. Their main product, LiveEngage, facilitates real-time interactions via live chat, messaging, and AI-driven bots across various platforms like websites, mobile apps, and social media. LivePerson's subscription-based model allows clients to access a suite of tools, including APIs and SDKs, to manage customer interactions and analyze performance. Unlike competitors, LivePerson focuses on enhancing customer experience with features like "click to message" and "click to chat," which enable direct communication from digital platforms. The company's goal is to improve customer service and engagement for businesses, ultimately leading to increased sales and satisfaction.

New York City, New YorkHeadquarters
1995Year Founded
$40.5MTotal Funding
IPOCompany Stage
Data & Analytics, Consumer Software, Enterprise SoftwareIndustries
1,001-5,000Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Company Match
401(k) Retirement Plan
Paid Vacation
Paid Sick Leave
Paid Holidays
Parental Leave
Family Planning Benefits
Fertility Treatment Support
Professional Development Budget
Tuition Reimbursement
Wellness Program
Mental Health Support
Flexible Work Hours
Remote Work Options
Employee Stock Purchase Plan

Risks

Emerging AI platforms could erode LivePerson's market share with competitive pricing.
Rapid AI advancements may require significant R&D investment to maintain competitiveness.
Data privacy concerns and regulatory changes could impact LivePerson's operations.

Differentiation

LivePerson's Conversational Cloud platform offers seamless AI-driven customer engagement solutions.
The company partners with industry leaders like Telnyx to enhance real-time communication.
LivePerson's subscription-based model ensures a steady revenue stream from diverse industries.

Upsides

Increased adoption of AI-driven solutions boosts LivePerson's market presence.
Recognition in Inc.'s 2024 Power Partner Awards enhances LivePerson's B2B reputation.
Partnerships with companies like Capitec expand LivePerson's customer service capabilities.

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