[Remote] Senior Learning Experience Designer at Twilio

Ontario, Canada

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Communications, BiotechnologyIndustries

Requirements

Candidates must possess 5+ years of experience in training, sales enablement, or a related field, with direct experience in Sales Enablement Instructional Design. They should demonstrate the ability to quickly learn new concepts and thrive in dynamic environments, possess proven experience with training and content delivery tools, and be proficient with modern learning technologies like Articulate 360. Experience with sales enablement tools such as Salesforce, Outreach, Gong, Highspot, Slack, and Tableau is required, along with excellent interpersonal skills for collaborative work, a passion for excellence and attention to detail, and the ability to work independently and multitask effectively.

Responsibilities

The Senior Learning Experience Designer will be responsible for designing and developing sales enablement course work, content, and assets, managing complex projects from end-to-end. This includes translating business priorities and sales strategies into clear learning objectives and content that improves seller effectiveness. They will build impactful learner and instructor materials using modern instructional design approaches and adult learning principles, and partner with sales leadership, product marketing, and other enablement stakeholders. The role also involves leveraging data to evaluate effectiveness, iterating on designs, and staying current with learning technology and enablement trends to introduce new tools and approaches.

Skills

Instructional Design

Adult Learning Principles

Project Management

Sales Enablement

Content Development

E-learning

Assessment Design

Data Analysis

Learning Technology Trends

Twilio

Cloud communications platform for developers

About Twilio

Twilio provides a cloud communications platform that enables developers to add various communication features like voice, messaging, video, and email to their applications. By using Twilio's APIs, developers can easily integrate these functionalities into their software, allowing for seamless communication with users. What sets Twilio apart from its competitors is its flexible pay-as-you-go pricing model, which charges clients based on their actual usage, making it suitable for businesses of all sizes, from startups to large enterprises. The company's goal is to empower businesses across different industries, such as healthcare, finance, retail, and education, to enhance their communication strategies and improve customer engagement.

San Francisco, CaliforniaHeadquarters

2008Year Founded

$243.9MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

5,001-10,000Employees

Benefits

Vacation: Twilio offers generous annual time off in all countries for you to enjoy.

Healthcare: We are dedicated to helping our employees live longer and healthier lives through comprehensive health programs.

Retirement: Twilio cares about your retirement! We offer programs to help our employees plan for their retirement needs.

Family leave: At Twilio we recognize the importance of family. We offer generous maternity, paternity, and adoption leaves, as well as family medical care leave.

Earn your stripes: Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e‑books for continued learning and education.

Catered meals: We provide a variety of snacks, drinks, and catered meals in each of our locations.

Risks

End-of-life for Programmable Video tool may lead to customer dissatisfaction.

Layoffs of 295 workers could decrease morale and affect service quality.

Engagement with Qatalyst Partners suggests potential internal conflicts and strategic shifts.

Differentiation

Twilio integrates voice, video, messaging, and email into applications, enhancing communication capabilities.

The pay-as-you-go pricing model offers flexibility and scalability for businesses of all sizes.

Twilio's APIs enable developers to build and scale communication solutions efficiently.

Upsides

Acquisition of SendGrid enhances Twilio's email API offerings, boosting market share.

Collaboration with Jack Henry strengthens Twilio's presence in the financial services sector.

Partnership with CareNote expands Twilio's reach into specialized markets like pastoral care.

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