Senior Implementation Consultant at Amperity

New York, New York, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Media, Advertising, MarketingIndustries

Requirements

5+ years of relevant experience in SaaS Implementation, Professional Services, Customer Success, or similar roles
Experience working in or with a media agency, understanding how agencies operate, manage campaigns, and use data
Strong understanding of the media and advertising industry, with a passion for data-driven marketing
Familiarity with APIs, SQL, or similar technical tools to understand data flows and integrations
Experience handling customer escalations with professionalism, composure, and solution-oriented communication
Proven ability to manage multiple projects independently, with strong organizational, time management, and problem-solving skills, including presenting to and engaging senior stakeholders
Bachelor’s degree in any relevant field

Responsibilities

Act as a trusted advisor to customers, providing strategic support to help them achieve short and long-term goals on the Adverity platform
Lead customer onboarding end-to-end, translating complex business needs into tailored technical solutions and best-practice recommendations
Manage a portfolio of enterprise customers, owning timelines, deliverables, communication, and project success from kickoff to steady state
Take ownership of customer escalations, coordinating internally to resolve issues efficiently and maintain strong, trusted relationships
Deliver engaging training sessions to empower users, drive adoption, and ensure sustained value creation
Monitor platform usage and key success metrics to identify opportunities for optimization and growth
Partner with Account Management to support expansion opportunities, run solution demos, and guide technical trial implementations
Channel customer feedback into actionable insights that help shape Adverity’s product roadmap and enhance the overall customer experience

Skills

SaaS Implementation

Professional Services

Customer Success

APIs

SQL

Data Flows

Integrations

Customer Onboarding

Project Management

Training Delivery

Escalation Management

Amperity

Customer data platform for actionable insights

About Amperity

Amperity provides a customer data platform that helps businesses create detailed and actionable customer profiles by consolidating and cleaning data from various sources. Its main technology, identity resolution, allows companies to take unorganized customer data and transform it into accurate profiles that can enhance marketing efforts, improve customer service, and provide valuable insights. Amperity operates on a subscription-based software-as-a-service model, offering tools for data integration and analytics, along with professional services for implementation. Unlike its competitors, Amperity emphasizes delivering a high return on investment, as evidenced by a Forrester report showing a 993% ROI for its clients. The company's goal is to enable businesses to effectively leverage their customer data for better marketing and operational outcomes.

Seattle, WashingtonHeadquarters

2016Year Founded

$181.9MTotal Funding

SERIES_DCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

201-500Employees

Benefits

100% employee healthcare coverage

Transportation subsidies

A comfortable work environment with plenty of snacks, and other employee experience perks like events and activities

Both in-person and remote

Self-managed PTO

Inclusive environment

Risks

Leadership changes may disrupt operations and client relationships.

Intensifying competition in the CDP market could impact Amperity's market share.

Economic uncertainties may affect client budgets for marketing and data solutions.

Differentiation

Amperity's patented identity resolution technology consolidates disparate data sources effectively.

The company offers a subscription-based SaaS platform for data integration and analytics.

Amperity's AI-powered Customer 360 provides comprehensive and actionable customer insights.

Upsides

Growing demand for first-party data solutions boosts Amperity's market potential.

AI-driven customer insights are increasingly sought for personalized marketing strategies.

The CDP market is expanding with a projected CAGR of 25% from 2023 to 2028.

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