Senior Game Operations Lead at Tencent

Shenzhen, China

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

GamingIndustries

Requirements

Bachelor’s degree or higher in Marketing, Game Design, Computer Science, or related fields
Minimum of 5 years of experience in the gaming industry, with at least 3 years in game operations
Familiarity with international gaming markets and player demographics, with proven success in game operations
Strong understanding of game operation processes and lifecycle management
Proficiency in data analysis tools (e.g., Excel, SQL, Tableau) and the ability to create data-driven strategies
Excellent project management skills with the ability to handle multiple complex projects simultaneously
Fluent in English (spoken and written) for effective communication with global teams
Strong teamwork and cross-cultural communication skills
Innovative mindset with problem-solving capabilities
Passion for the gaming industry, with a focus on player experience and game quality
Preferred Qualifications
Experience in global game publishing or localization
Familiarity with game development tools (e.g., Unity, Unreal Engine)
Deep understanding of specific game genres (casual games)

Responsibilities

Develop and implement global operation strategies, including launch plans, in-game events, and user retention optimization
Analyze market trends and player behavior to provide actionable insights for game improvements
Monitor KPIs such as DAU, MAU, ARPU, etc., identify issues, and propose solutions
Generate regular operational reports to support data-driven decision-making for the management team
Work closely with production teams to ensure smooth game updates during Liveops and content optimization
Coordinate with marketing teams on regional campaigns and user acquisition strategies
Collaborate with technical teams to ensure server stability and timely resolution of technical issues
Gather player feedback and analyze user behavior to design improvement plans that enhance satisfaction
Manage critical player issues and emergency situations to maintain community harmony and brand reputation

Skills

Key technologies and capabilities for this role

Game OperationsLiveOpsData AnalysisKPI MonitoringUser RetentionMarket AnalysisPlayer FeedbackCross-Functional CollaborationEvent PlanningOperational Strategy

Questions & Answers

Common questions about this position

What experience is required for the Senior Game Operations Lead role?

A Bachelor’s degree or higher in Marketing, Game Design, Computer Science, or related fields is required, along with a minimum of 5 years in the gaming industry and at least 3 years in game operations. Familiarity with international gaming markets and proven success in game operations is also necessary.

What technical skills are needed for this position?

Candidates need a strong understanding of game operation processes and lifecycle management, proficiency in data analysis tools like Excel, SQL, and Tableau, and excellent project management skills to handle multiple complex projects.

Is remote work an option for this role?

This information is not specified in the job description.

What is the compensation or salary for this position?

This information is not specified in the job description.

What makes a strong candidate for this Senior Game Operations Lead role?

Strong candidates will have 5+ years in gaming with 3+ in operations, proficiency in data tools like SQL and Tableau, fluency in English, and experience in global markets. Preferred qualifications include global game publishing or localization experience, plus a passion for gaming and innovative problem-solving.

Tencent

Internet platform for social, gaming, fintech

About Tencent

Tencent is a technology company that focuses on enhancing the daily lives of internet users and assisting businesses in their digital transformation. It operates in various sectors, including social networking, entertainment, fintech, and cloud computing. Tencent's main products include WeChat, a messaging and mobile payment app with over a billion users, and Tencent Games, which produces popular video games like Honor of Kings and PUBG Mobile. The company generates revenue through online advertising, subscription services, in-app purchases, mobile payments, and cloud services. Unlike many competitors, Tencent has a diverse business model that allows it to serve both individual users and enterprises effectively. The goal of Tencent is to enrich user experiences and support businesses in their digital journeys.

Shenzhen, ChinaHeadquarters

1998Year Founded

$31.5MTotal Funding

IPOCompany Stage

Consumer Software, Enterprise Software, Fintech, AI & Machine Learning, GamingIndustries

10,001+Employees

Benefits

Professional Development Budget

Risks

Tencent's addition to the US blacklist may affect its operations and partnerships.

Developing Call of Duty mobile version may lead to competitive tensions with Microsoft.

Investment in blockchain exposes Tencent to volatile regulatory environments.

Differentiation

Tencent's WeChat app integrates messaging, social media, and mobile payments seamlessly.

Tencent Games is a global leader with popular titles like Honor of Kings and PUBG Mobile.

Tencent Cloud offers scalable solutions for businesses, enhancing digital transformation efforts.

Upsides

Tencent's investment in blockchain technology could enhance its fintech and cloud services.

The Hunyuan-Large language model advances Tencent's AI capabilities in social networking and gaming.

Collaboration with DYXnet on AI solutions opens new avenues in digital transformation services.

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