ServiceNow

Senior Executive Writer | Market Intelligence | Messaging Strategist

Atlanta, Georgia, United States

Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Enterprise Software, Cloud Computing, Artificial IntelligenceIndustries

Requirements

Candidates must have 15+ years of relevant work experience in management consulting or IT, with a focus on crafting high-impact customer-facing narratives for senior executives in enterprise technology, particularly concerning AI and other technological advancements in the SaaS or tech industry. Strong technical knowledge of ServiceNow's competitive landscape and a deep understanding of enterprise SaaS platforms like ServiceNow are essential. The role requires executive-level communication skills, storytelling ability, and experience driving narratives with tech leaders. Demonstrated ability to simplify complex concepts into compelling narratives, including developing executive presentations and thought leadership, is necessary. Experience facilitating workshops or executive-level sessions, a strong track record as a team player in a highly matrixed environment with strong collaborative abilities, and an entrepreneurial mindset are also required. Familiarity with AI integration into work processes, decision-making, or problem-solving is a plus, as is knowledge of ServiceNow products and the Now Platform. Resilience, openness to feedback, ability to iterate ideas quickly, passion for technology, curiosity about industry trends, and the ability to anticipate market shifts are also key.

Responsibilities

The Senior Executive Writer | Market Intelligence | Messaging Strategist will partner with Chief Transformation Officers to develop differentiated narratives that articulate ServiceNow’s value, creating compelling stories and shaping thought leadership. They will lead sessions with Chief Transformation Officers and cross-functional teams to surface customer perspectives, competitor positioning, and market trends to identify opportunities and risks. The role involves serving as an internal thought partner, testing new ideas, iterating based on feedback, and fostering innovative approaches to communication. Responsibilities also include influencing and collaborating with teams across the Transformation Office, Events, and PR/Communications, and operating in a fast-paced, executive-level environment managing multiple high-visibility projects with strategic impact.

Skills

Market Intelligence
Messaging Strategy
Executive Communication
Narrative Development
Competitive Intelligence
Customer Insights
Market Trends
Thought Leadership
Strategic Thinking
Creativity
Resilience
Influencing
Communication
Collaboration
AI Technology

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters
2004Year Founded
$81.5MTotal Funding
IPOCompany Stage
Consulting, Consumer Software, Enterprise SoftwareIndustries
10,001+Employees

Benefits

Generous family leave
Flexible PTO
Matched Donations
Retirement benefits
Annual learning stipends
Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.
Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.
The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.
The company focuses on large enterprises, providing tailored solutions for diverse industries.
ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.
The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.
ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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