Account Growth Manager
VonageFull Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Candidates must have 15+ years of relevant work experience in management consulting or IT, with a focus on crafting high-impact customer-facing narratives for senior executives in enterprise technology, particularly concerning AI and other technological advancements in the SaaS or tech industry. Strong technical knowledge of ServiceNow's competitive landscape and a deep understanding of enterprise SaaS platforms like ServiceNow are essential. The role requires executive-level communication skills, storytelling ability, and experience driving narratives with tech leaders. Demonstrated ability to simplify complex concepts into compelling narratives, including developing executive presentations and thought leadership, is necessary. Experience facilitating workshops or executive-level sessions, a strong track record as a team player in a highly matrixed environment with strong collaborative abilities, and an entrepreneurial mindset are also required. Familiarity with AI integration into work processes, decision-making, or problem-solving is a plus, as is knowledge of ServiceNow products and the Now Platform. Resilience, openness to feedback, ability to iterate ideas quickly, passion for technology, curiosity about industry trends, and the ability to anticipate market shifts are also key.
The Senior Executive Writer | Market Intelligence | Messaging Strategist will partner with Chief Transformation Officers to develop differentiated narratives that articulate ServiceNow’s value, creating compelling stories and shaping thought leadership. They will lead sessions with Chief Transformation Officers and cross-functional teams to surface customer perspectives, competitor positioning, and market trends to identify opportunities and risks. The role involves serving as an internal thought partner, testing new ideas, iterating based on feedback, and fostering innovative approaches to communication. Responsibilities also include influencing and collaborating with teams across the Transformation Office, Events, and PR/Communications, and operating in a fast-paced, executive-level environment managing multiple high-visibility projects with strategic impact.
Cloud-based platform for digital workflows
ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.