Senior Enterprise Account Manager at Remitly

Farringdon, New South Wales, Australia

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Professional Services, PR & Communications, Media, Non-profit, Government, AcademicIndustries

Requirements

Experience managing enterprise or large B2B accounts, ideally within data, SaaS, information, or professional services sectors
Strong commercial awareness with experience managing account growth and renewals
Consultative and solutions-driven approach with the ability to engage senior client stakeholders
Proven track record of meeting or exceeding renewal and cross-sell objectives
Excellent presentation, negotiation, and communication skills
Ability to work independently and collaboratively, managing accounts across the UK
Familiarity with Salesforce or similar CRM tools is advantageous
UK-based (ideally London or South-East), with occasional travel for client meetings

Responsibilities

Manage and grow a portfolio of enterprise-level accounts, maintaining high customer satisfaction and strong renewal performance
Build trusted relationships with senior stakeholders to understand evolving business needs and align Nexis® solutions to deliver measurable value
Identify opportunities for cross-sell and upsell across the portfolio, working with product and segment to tailor solutions for each client
Partner with Customer Success Managers to ensure smooth onboarding, adoption, and retention throughout the customer lifecycle
Develop account plans that outline renewal, growth, and engagement strategies for each key client
Leverage Salesforce and internal dashboards to manage pipeline, forecast accurately, and maintain up-to-date account information
Act as a customer advocate internally, providing feedback to product, marketing, and leadership to improve customer experience and solution relevance

Skills

Account Management

Salesforce

Customer Success

Pipeline Management

Forecasting

Cross-sell

Upsell

Account Planning

Enterprise Sales

Relationship Building

Remitly

International money transfer for immigrants

About Remitly

Remitly focuses on international money transfers, helping immigrants send money to their families quickly and securely at lower costs than traditional banks. The company charges transaction fees and earns from the exchange rate margin, offering various transfer options like bank deposits and cash pickups. Remitly enhances user experience through its website and mobile app, allowing real-time tracking of transfers, and engages with immigrant communities by providing helpful resources and educational support. Its goal is to meet the unique needs of immigrants while ensuring fast, affordable, and reliable money transfer services.

Seattle, WashingtonHeadquarters

2011Year Founded

$423.9MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Continuing Education or Travel Stipend

Office Culture

Flexible PTO, Schedules and Leaves

DEI Learning Opportunities

Community Engagement

Inclusive Benefits

Risks

Swift's integration into banks' channels poses a competitive threat to Remitly.

AI agents' rise may challenge Remitly's operational model in efficiency and cost-effectiveness.

Schall Law Firm's investigation could impact investor confidence and Remitly's reputation.

Differentiation

Remitly focuses on immigrants, offering competitive rates and fast, secure transactions.

The company leverages technology for a seamless user experience via its app and website.

Remitly engages with immigrant communities through content and educational initiatives.

Upsides

Increased digital wallet adoption in key markets expands Remitly's reach to unbanked individuals.

AI agents in operations could reduce costs and improve Remitly's efficiency.

Visa collaboration enhances Remitly's cross-border fund flow services, boosting customer satisfaction.

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