Senior Director, Product Management & Production Support - Core Platform

United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Payments, Financial TechnologyIndustries

Requirements

Candidates should have 12+ years of experience in product management and/or production support leadership, with significant experience in payments, fintech, or SaaS platforms. A proven track record of setting vision and strategy for a product portfolio and translating it into a roadmap with rigorous end-to-end execution is required. Strong leadership and mentorship skills, exceptional communication abilities, deep understanding of the payment industry ecosystem (card brand regulations, ISO 8583, EMV, digital wallets, gateway services, security services), and deep technical acumen with familiarity across APIs, cloud services, distributed systems, and modern production support practices are essential. Proficiency in identifying key metrics, analyzing data, and balancing quantitative and qualitative information to make decisions is also necessary.

Responsibilities

The Senior Director will lead a team of Product Managers and the global Product Support team to ensure the platform is scalable and reliable, supporting customer growth. They will shape the strategic direction of the core platform and production support experience, champion a product vision for scalability and operational excellence, and elevate production support to a proactive differentiator. This role involves enabling the company to move faster by building resilient systems, driving alignment between customer needs, operational realities, and product investments, and delivering measurable improvements to customer satisfaction and retention by embedding support insights into product planning. They will also ensure Marqeta stays ahead of market shifts by turning external signals into internal advantage, connect platform capabilities with customer outcomes, grow and mentor a senior product organization, and create an executive-friendly view of production health, product performance, and platform risk.

Skills

Product Management

Production Support

Platform Scalability

Reliability

Issuing

Fulfillment

Processing

Ledger Management

Tokenization

Customer Enablement

Operational Excellence

Product Roadmaps

Payments Landscape

Customer Satisfaction

Regulatory Compliance

Network Operations

Marqeta

Card issuing and payment processing solutions

About Marqeta

Marqeta provides modern card issuing and payment processing solutions in the fintech sector. Its platform allows businesses to create, issue, and manage payment cards tailored to their specific needs, such as expense management and consumer payments. The service operates through an open API, enabling clients to integrate Marqeta's capabilities into their own applications. This flexibility sets Marqeta apart from competitors, as it caters to a diverse range of clients, including financial institutions and tech companies. The company generates revenue primarily through transaction fees each time a card is used, along with potential setup and service fees. Marqeta's ability to quickly adapt to the growing demand for digital payments, especially during the COVID-19 pandemic, has contributed to its significant presence in the market.

Oakland, CaliforniaHeadquarters

2010Year Founded

$526.5MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

501-1,000Employees

Benefits

Medical, dental, & vision coverage

Flexible time off

Paid family leave

Pet insurance

401k match

Equity

Monthly stipends

Company recognition & awards

Employee Stock Purchase Program

Risks

Class action lawsuit may harm Marqeta's reputation and investor confidence.

Increased regulatory scrutiny could raise compliance costs for Marqeta.

EWA platforms might disrupt Marqeta's traditional card issuing model.

Differentiation

Marqeta's open API platform allows for highly customizable payment solutions.

The company operates in 40 countries, offering a global card issuing platform.

Marqeta's cloud-based infrastructure enables instant access to scalable payment systems.

Upsides

Partnership with Slope taps into the growing Buy Now, Pay Later market.

Demand for flexible working capital solutions boosts Marqeta's embedded finance offerings.

Smarter AI models enhance Marqeta's payment processing capabilities.

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