Senior Director, Product Management & Production Support - Core Platform

Role Overview

As a Senior Director, Product Management & Production Support for our Core Platform, you will lead a team of Product Managers and our global Product Support team to ensure our platform is scalable, reliable and supports the growth of our new and existing customers. You will lead a team of product managers across core components of our platform including issuing, fulfillment, processing, ledger, tokenization, and customer enablement. You will also enhance our global support processes and strategically incorporate operational insights into the Core platform roadmaps. This role bridges strategy, delivery, and operational excellence to ensure we continuously deliver customer value and exceptional platform performance.

We work Flexible First. This role can be performed remotely anywhere within the United States or from our Oakland, CA headquarters. We’d love for you to join us!

The Impact You'll Have

• Shape the strategic direction of Marqeta’s core platform and production support experience, directly influencing how $300B+ in annual TPV flows through our systems.
• Champion a product vision that unlocks platform scalability, operational excellence, and long-term customer trust across our ecosystem.
• Elevate production support to a proactive differentiator, dramatically reducing customer-impacting incidents while improving time-to-resolution.
• Enable the company to move faster and with confidence by building resilient systems, intuitive tooling, and clear operating models across product and support.
• Drive alignment between customer needs, operational realities, and long-term product investments—ensuring Marqeta is positioned to lead in a dynamic payments landscape.
• Deliver measurable improvements to customer satisfaction and retention by embedding support insights directly into product planning and prioritization.
• Ensure Marqeta stays ahead of regulatory, network, and market shifts by turning external signals into internal advantage through strategic product bets.
• Be a critical voice in connecting platform capabilities with customer outcomes—ensuring every roadmap decision delivers impact at scale.
• Grow and mentor a senior product organization that excels at cross-functional leadership, systemic thinking, and operational rigor.
• Create an executive-friendly view of production health, product performance, and platform risk—turning complexity into clarity for decision-makers.

Who You Are

• Experience: 12+ years in product management and/or production support leadership, with significant experience in payments, fintech, or SaaS platforms.
• Vision & Execution: Proven track record of setting vision and strategy for a portfolio of products and translating it into a roadmap with rigorous end-to-end execution.
• Leadership & Mentorship: High EQ and leadership skills with a passion for coaching and growing diverse, high-performing teams.
• Communication: Exceptional communication skills, able to articulate complex technical concepts to business audiences and influence at all levels of the organization.
• Industry Knowledge: Deep understanding of payment industry ecosystem: card brand regulations, ISO 8583, EMV, digital wallets, gateway services, and security services.
• Technical Acumen: Deep technical acumen with familiarity across APIs, cloud services, distributed systems, and modern production support practices (observability, incident management, SLAs/SLOs).
• Data-Driven: Proficient in identifying key metrics, analyzing data, and balancing quantitative and qualitative information to make decisions.
• Curiosity & Drive: Excellent technical acumen, curiosity, and familiarity with new technologies, API’s, programming languages, and databases. “Roll up your sleeves” mentality to make your products and team successful, seeking root causes, assigning ownership, and driving accountability to get things done.

Nice-To-Haves

• Managing technical products (SaaS platform services, API/SDK products).
• Implementation of solutions processing 100M+ transactions per day.
• Building Fintech products or incredible developer experience.
• Reconciliation systems and money movement.
• HSMs and key management.
• Agile methodologies.