Director of Product Management, Payments

Remote

Apply with AI Apply

Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Online Marketplaces, Fintech, E-commerceIndustries

Requirements

The ideal candidate possesses over 10 years of product management experience, with significant expertise in fintech, payments, or large-scale financial systems. They should also have at least 5 years of experience leading product teams, demonstrating a capacity for developing senior product managers and fostering team success. Strong systems thinking, technical fluency, and the ability to balance customer needs, regulatory requirements, and business objectives in critical situations are essential. Excellent communication skills are required to align stakeholders and navigate ambiguity.

Responsibilities

The Director of Product Management, Payments will define and drive product capabilities for seamless, scalable, and trusted payment experiences for clients. This includes leading cross-functional initiatives in infrastructure, data, user experience, and automation to meet market needs. Responsibilities include partnering with engineering, legal, finance, risk, and business leadership to build robust systems, shaping long-term product vision, prioritizing strategic investments, and guiding a team of product managers. Key duties involve driving the vision, roadmap, and execution strategy for client payment experiences, managing and mentoring a product management team, collaborating with various departments to deliver payment solutions, and using customer insights and data to inform product decisions. The role also includes leading initiatives to enhance trust, reduce friction, and automate compliance, setting clear goals and KPIs, and representing Payments in company-wide planning.

Skills

Product Management

Payments

Roadmap Development

Cross-functional Leadership

Infrastructure

Data Analysis

User Experience

Automation

Risk Management

Financial Systems

Team Leadership

Strategic Planning

Upwork

Online platform connecting freelancers and clients

About Upwork

Upwork connects freelancers with clients looking for various services in the gig economy, which focuses on short-term contracts instead of permanent jobs. The platform allows freelancers to create profiles that showcase their skills, while clients can post job listings for specific projects. Freelancers bid on these projects, and clients choose the best candidates based on proposals and reviews. Upwork earns revenue through service fees charged to freelancers based on their earnings, with a tiered structure that rewards long-term client relationships. The platform also offers premium memberships and additional services for enhanced visibility and access to job listings. Upwork provides tools for time tracking, invoicing, and project management, making it easier for both freelancers and clients to manage their work and payments. The goal of Upwork is to facilitate successful project completion by bridging the gap between freelancers and clients.

San Francisco, CaliforniaHeadquarters

2015Year Founded

$143.8MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Health Insurance

Unlimited Paid Time Off

401(k) Retirement Plan

401(k) Company Match

Parental Leave

Employee Stock Purchase Plan

Risks

Increased competition from Fiverr and Toptal threatens Upwork's market share.

The new Fiverr-style Project Catalog may commoditize services, reducing freelancers' perceived value.

Strategic shifts under new management may not align with current client expectations.

Differentiation

Upwork connects freelancers with clients across diverse industries, enhancing global work opportunities.

The platform offers tools like time tracking and invoicing for efficient project management.

Upwork's tiered fee structure incentivizes long-term client relationships, differentiating it from competitors.

Upsides

Upwork's acquisition of Objective AI enhances its AI capabilities for better talent matching.

The introduction of Featured Jobs increases visibility for job posts, attracting more candidates.

Upwork's recognition as the top job posting site boosts its credibility among employers.

Land your dream remote job 3x faster with AI

Try Jobo Free