Senior DevOps Engineer for Call Center Platform (Amazon Connect)

United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, BiotechnologyIndustries

Requirements

Candidates should possess strong cloud-native, DevOps, and observability experience, with specific familiarity with Amazon Connect and Contact Lens or similar cloud call center platforms. Experience implementing distributed tracing and monitoring pipelines, strong Kubernetes experience in production environments (GKE, EKS, or similar), and experience in DevOps tooling, automation, and deployment pipelines are required. A SRE mindset including SLAs/SLOs, reliability engineering, and infrastructure scaling is essential, along with solid scripting in Python or TypeScript and experience with Infrastructure as Code (Terraform, Helm). Prior experience with large-scale FinTech companies, integrating call center metrics into customer analytics platforms, and familiarity with voice and conversational AI analytics are considered nice to have.

Responsibilities

The Senior DevOps Engineer will design, implement, and maintain scalable infrastructure to support Amazon Connect and Contact Lens, and improve the reliability and performance of large-scale Kubernetes-based environments. They will deploy and tune observability solutions to ensure full tracing across services, implement SRE best practices such as SLIs/SLOs, incident response, and runbooks, and write automation scripts and integrations using Python or TypeScript. Collaboration with cross-functional teams including platform, security, and customer service operations is also a key responsibility.

Skills

Amazon Connect

Cloud-native

DevOps

Observability

Kubernetes

SRE

SLIs

SLOs

Incident Response

Runbooks

Python

TypeScript

Automation

Contact Center Platform

Kunai

Develops and launches digital products

About Kunai

Kunai specializes in transforming ideas into fully developed products, catering to both Fortune 500 companies and emerging startups. Their process involves collaborating closely with clients, taking concepts from initial sketches to final products that can serve millions of users. Kunai's team consists of developers, designers, and product managers who work together to ensure successful project outcomes. A key aspect that sets Kunai apart from competitors is their focus on building long-term relationships with clients, exemplified by their partnership with Capital One, which led to a partial acquisition of their team. The company's goal is to help clients realize their visions by providing the expertise and support needed to bring their ideas to life.

San Ramon, CaliforniaHeadquarters

2001Year Founded

VENTURE_UNKNOWNCompany Stage

Consulting, FintechIndustries

51-200Employees

Benefits

Fully remote

Flexible hours & vacation time

Learning & development

Health, dental, & vision

Parental leave

Career coaching

Risks

Emerging fintech startups are rapidly capturing market share in digital services.

Low-code platforms may reduce demand for traditional development services.

Stricter data privacy regulations could impact development timelines and costs.

Differentiation

Kunai specializes in building digital products for financial services companies.

Kunai has a proven track record with Fortune 500 companies and unicorn startups.

Kunai's long-term client relationships led to a partial acquisition by Capital One in 2015.

Upsides

Embedded finance offers Kunai opportunities to expand service offerings.

DeFi rise allows Kunai to attract tech-savvy clients with blockchain solutions.

Growing demand for personalized financial services enables Kunai to integrate advanced analytics.

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