Senior Site Reliability Engineer

Position Overview

• Location Type: Not specified
• Job Type: Not specified
• Salary: Not specified

Roadie, a UPS company, is a leading logistics and delivery platform designed to help businesses navigate the complexities of modern retail. With extensive delivery coverage, flexibility, and visibility, Roadie reaches 97% of U.S. households across more than 30,000 zip codes, serving both urban and rural areas. The company offers scalable solutions for various delivery needs, including local same-day delivery, delivery of large items, ship-from-store, and DC-to-door services.

Roadie is seeking a Senior Site Reliability Engineer to join its Technical Operations Team. The ideal candidate will have experience implementing site reliability principles and production-level Kubernetes experience, coupled with strong problem-solving skills and in-depth knowledge of site reliability practices, DevOps principles, AWS, scripting languages, and Kubernetes.

Responsibilities

• Build systems to optimize platform uptime and reliability.
• Support the management and optimization of the software delivery pipeline, observability, and infrastructure operations.
• Maintain, support, and engineer production and non-production Kubernetes Clusters (EKS).
• Manage and maintain ES, MSK, RDS, and EC (Redis) clusters.
• Deploy and maintain monitoring and logging solutions using Prometheus, Loki, Thanos, Grafana, OpenTelemetry, and New Relic.
• Collaborate with cross-functional teams to identify and address bottlenecks, optimize resource utilization, and proactively prevent system failures.
• Define and manage Service Level Objectives (SLOs), Service Level Indicators (SLIs), and error budgets.
• Develop processes, tools, and automation to reduce toil across engineering teams.
• Plan and forecast service capacity and demand, assess cost optimization, and tune systems and software.
• Debug production and non-production issues.
• Participate in a 24/7 on-call rotation.

Technology Stack

• Programming Languages: Python, Ruby on Rails, Golang
• Frontend: React/Redux, Objective-C and Swift, Android
• Databases & Messaging: Postgres, Redshift, Redis, Kafka
• Cloud: AWS/GCP
• Containerization & Orchestration: Docker/Kubernetes
• Observability & Monitoring: OpenTelemetry/Prometheus/Thanos/Loki/Grafana/New Relic/Sentry
• CI/CD & GitOps: Git/CircleCI, ArgoCD

Requirements

• 6+ Years in various SRE roles.
• 6+ Years in various DevOps/System Engineering roles.
• 6+ Years of experience building and managing production Kubernetes infrastructure.
• 6+ Years of experience with popular scripting languages (Python, Ruby, Bash, etc.).
• Experience with Infrastructure as Code (IaC) tools like Terraform or Crossplane.
• Experience with CI/CD development tools (e.g., CircleCI).
• Experience with GitOps tools (e.g., ArgoCD).
• Experience using a broad range of AWS technologies (RDS, ElasticSearch, VPC, EKS, S3, CloudFront, MSK, Elasticache, CloudWatch, etc.).
• Experience developing and maintaining YAML templating systems (e.g., Helm charts, Kustomize).
• Ability to work independently, be self-motivated, and manage multiple priorities.
• Comfort working in a fast-paced agile environment.
• Willingness to learn quickly and admit knowledge gaps.

Why Roadie?

• Competitive compensation packages.
• 100% covered health insurance premiums for employees.
• 401k with company match.
• Tuition and student loan repayment assistance.
• Flexible work schedule with unlimited Paid Time Off (PTO).
• Monthly 3-day weekends.
• Monthly Work From Home (WFH) stipend.
• Paid sabbatical leave for tenured team members.
• Access to necessary technology for the job.