Senior Software Engineer - Ads Conversion Signals (Signals Quality)
RedditSalary not specified
Full Time
Senior (5 to 8 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Artificial Intelligence, Customer Service Software, Conversation IntelligenceIndustries
Requirements
Candidates should have at least 5 years of experience in developing and maintaining customer-facing product features, experience with TypeScript, React, and Python, and a desire to learn and work across the team’s entire tech stack. Experience with LLM prompt tuning, writing production Python, working with Google Cloud Services, and Kubernetes is a plus.
Responsibilities
The Senior Software Engineer will build new features for Replicant’s Conversation Intelligence product, refactor, optimize, and debug existing code, provide code reviews, lead technical projects, participate in regular on-call rotations, use metrics and team experience to drive development decisions, collaborate with the team to manage and prioritize work, share passion for learning, and identify and drive the adoption of best practices and design patterns.
Skills
TypeScript
Node.js
React
Python
Kubernetes
GCP
Debugging
Code Review
Collaboration
Monitoring
On-Call Support
Replicant
AI-powered customer service solutions provider
About Replicant
Replicant provides AI-powered customer service solutions designed for businesses with high call volumes, such as restaurants and retail companies. Their platform operates in the cloud and integrates with existing systems like IVR, CCaaS, and CRM, allowing businesses to authenticate callers and resolve issues efficiently. Replicant's pay-as-you-go pricing model enables companies to adjust their customer service capacity based on demand, making it ideal for handling seasonal fluctuations. The platform is available 24/7, which helps eliminate wait times and enhances customer satisfaction. Replicant stands out from competitors by offering seamless integration with various systems and a flexible pricing structure, aiming to improve customer service operations and overall satisfaction for its clients.
San Francisco, CaliforniaHeadquarters
2017Year Founded
$113MTotal Funding
SERIES_BCompany Stage
Consumer Software, Enterprise Software, AI & Machine LearningIndustries
51-200Employees
Risks
Emerging competitors like Observe.AI and Talkdesk are advancing rapidly.
Businesses are developing in-house AI solutions, reducing third-party dependency.
Privacy concerns and regulatory scrutiny around AI voice data are increasing.
Differentiation
Replicant offers seamless integration with IVR, CCaaS, and CRM systems.
The platform provides 24/7 availability, eliminating customer wait times.
Replicant's AI understands complex speech patterns, including slang and humor.
Upsides
Voice AI is increasingly used to enhance customer service experiences.
AI-driven solutions are expanding into industries like healthcare and finance.
Demand for 24/7 customer service solutions is rising globally.
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