[Remote] Senior Customer Success Manager, PEO at Deel

United States

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, HR Technology, Fintech, Global PayrollIndustries

Requirements

Candidates should have a minimum of 6+ years of relevant work experience, including client-facing roles, and previous experience in a fast-growth startup, top-tier management consulting, investment banking, or private equity. They must be a relationship builder who remains calm and collected in crisis situations, celebrates partner successes, and is quantitatively inclined and data savvy.

Responsibilities

The Senior Customer Success Manager will focus on high-value strategic accounts, developing and executing comprehensive strategies for long-term success. They will proactively identify and mitigate risks, rally internal stakeholders to address customer issues, and build relationships with senior stakeholders to understand customer business needs and success outcomes. Responsibilities include creating success plans, hosting business reviews, acting as the voice of the customer by collecting feedback, prioritizing requirements based on impact, and coordinating with internal teams to ensure timely completion of customer requests and drive platform feature adoption for better customer experience and retention.

Skills

Customer Success

PEO

SaaS

HRIS

Payroll

Compliance

Global Teams

Client Relationship Management

Account Management

Problem-Solving

Communication

Deel

HR platform for managing global workforces

About Deel

Deel provides a platform that helps businesses manage their international workforces more easily. It offers a range of services including payroll processing, compliance monitoring, and immigration support, all integrated into one system. This allows companies to handle various HR functions from a single platform, which is especially useful for those with employees in different countries. Deel stands out from its competitors by combining multiple HR services into one cohesive solution, making it simpler for businesses to operate globally. The goal of Deel is to streamline the management of global teams, ensuring that companies can focus on their core operations while staying compliant with local laws and regulations.

San Francisco, CaliforniaHeadquarters

2019Year Founded

$660.4MTotal Funding

LATE_VCCompany Stage

Data & Analytics, Consulting, Enterprise SoftwareIndustries

5,001-10,000Employees

Benefits

Remote Work Options

Stock Options

Risks

Rapid expansion may lead to integration challenges and cultural misalignment.

Exclusion from Rippling's tender offer could affect Deel's talent acquisition.

Zellis' AI-powered platform may intensify competition in the UK and Ireland.

Differentiation

Deel integrates contracts, payments, and taxes into a single interface.

Deel offers comprehensive HR solutions for managing international workforces.

Deel's platform supports local payroll processing and compliance monitoring.

Upsides

Deel's acquisition of Assemble enhances its HR platform capabilities.

Partnership with dLocal expands Deel's reach to 15 new countries.

Deel's $650 million funding highlights strong market position and growth potential.

Land your dream remote job 3x faster with AI

Try Jobo Free