Senior Customer Success Manager (MEX) at Orum

Mexico

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, Technology, SalesIndustries

Requirements

Based in Mexico (this role is not open to any other locations at this time)
5+ years of experience in a Customer Success role within a B2B SaaS environment
Proven success managing enterprise-level accounts and driving customer outcomes
Excellent written and verbal communication skills in English
Comfortable working independently and navigating ambiguity in a fast-moving environment
Strong bias toward proactive execution and ownership over reactive support
Hands-on experience with common customer success and sales tools (e.g., Salesforce, Gainsight, Zendesk, HubSpot)
Confident using data to drive conversations, measure success, and guide strategic decisions
Deep understanding of customer lifecycle management, including onboarding, adoption, expansion, and renewal
Core Working Hours: PT - ET hours

Responsibilities

Become a strategic advisor for your customers by understanding their goals, success metrics, and growth initiatives
Help customers unlock the full value of Orum through best practices, proactive guidance, and tailored solutions
Build deep relationships with key stakeholders, including executives, across your accounts
Identify risks early and rally internal teams to ensure successful outcomes
Stay up-to-date on Orum’s product and help customers adopt new features with confidence
Deliver consistent communication on customer health, goals, and progress
Create internal and external documentation, including customer success stories, onboarding templates, and best practices
Manage a portfolio of customers, driving retention and growth

Skills

Key technologies and capabilities for this role

Customer SuccessOnboardingAdoptionExpansionRenewalsAccount ManagementSuccess PlanningCross-functional CollaborationSales StrategyProduct Expertise

Questions & Answers

Common questions about this position

What is the salary or compensation for this Senior Customer Success Manager role?

The OTE range is $700k - $900k MXN.

Is this position remote or does it require office work?

Orum is remote-first and excited to hire an empowered, remote-first community.

What key skills are required for the Senior Customer Success Manager role?

Key skills include becoming a strategic advisor by understanding customer goals and metrics, building deep stakeholder relationships, identifying risks early, staying up-to-date on the product, and managing a portfolio of customers.

What is the company culture like at Orum?

Orum is remote-first, values diverse perspectives, encourages underrepresented groups to apply even if they don't meet every criterion, and focuses on making work more human, meaningful, and connected.

What makes a strong candidate for this role?

Strong candidates are those who see themselves fitting the role even if they don't meet every criterion, bringing diverse perspectives and unique skills to contribute to the team's success.

Orum

Automates outbound calling for sales teams

About Orum

Orum provides a platform that simplifies outbound calling for inside sales teams. It uses AI technology to automate tasks like detecting voicemails, filtering out bad numbers, and navigating phone directories, allowing sales representatives to focus on having live conversations with potential clients. The system enables users to call multiple numbers at once and automatically records call outcomes in their CRM, which saves time and increases the number of interactions. Orum integrates with popular CRM and sales tools such as Salesforce, Outreach, and SalesLoft, creating a seamless workflow for sales teams. The platform is designed to help inside sales teams across various industries enhance their outreach and improve sales performance, operating on a subscription-based model that offers different service tiers.

San Francisco, CaliforniaHeadquarters

2018Year Founded

$49.6MTotal Funding

SERIES_BCompany Stage

Consulting, Enterprise SoftwareIndustries

51-200Employees

Benefits

Competitive salary & equity

Top-notch health benefits

Unlimited PTO

Company & team retreats

401k & financial planning

Office setup budget

Risks

Emerging AI-powered dialer platforms may threaten Orum's market share.

Rapid AI advancements could render Orum's offerings obsolete without innovation.

Potential regulatory changes may hinder Orum's global expansion efforts.

Differentiation

Orum automates outbound calls, enhancing efficiency for inside sales teams.

Seamless integration with Salesforce, Outreach, and SalesLoft streamlines sales workflows.

ISO 27701 certification underscores Orum's commitment to data privacy and security.

Upsides

Growing demand for AI-driven sales solutions boosts Orum's market potential.

Remote work trends increase need for efficient outbound calling solutions like Orum.

Orum's automation of call dispositions aligns with sales process optimization trends.

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