[Remote] Senior Customer Success Manager at Restaurant365

The Senior Customer Success Manager will develop long-term customer relationships to drive adoption, retention, and satisfaction, while ensuring delightful client experiences throughout their journey. This role involves strategizing with customers to meet goals and ROI, handling escalations through cross-departmental collaboration, and setting project expectations with executive stakeholders. Responsibilities also include facilitating change management, ensuring post-onboarding product success, partnering with Sales on growth opportunities, and educating clients on industry best practices. The position requires tracking key client metrics, meeting customer KPI and retention targets, communicating product enhancement timelines, maintaining CRM records, and acting as a subject matter expert on the R365 platform. Additionally, the role may involve participating in user groups and webinars, and performing other assigned duties.