Senior Technical Support Engineer (Microsoft 365) with German

Remote

Apply with AI Apply

Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, BankingIndustries

Requirements

Candidates must have a minimum of 3 years of experience as a Technical Support Engineer or in a similar role, with proven hands-on experience in configuring and administering M365 services. A strong understanding of M365 security best practices, system monitoring, performance tuning, and troubleshooting within the M365 environment is required. The ability to manage multiple priorities and meet deadlines in a fast-paced environment is essential. Proficiency in both written and spoken German (B2/C1) and English is mandatory. Certifications related to M365 services and experience with PowerShell scripting and automation are considered a plus.

Responsibilities

The Senior Technical Support Engineer will be responsible for ensuring the optimal performance and uptime of key M365 services, including Teams, SharePoint, OneDrive, O365, and Exchange/Outlook Client. This includes regularly monitoring these services, providing advanced support for M365-related issues, and promptly diagnosing and resolving technical problems. The role also involves conducting essential upgrades, patches, and enhancements across the M365 environment, implementing and upholding security protocols, and working closely with cross-functional teams to ensure smooth operations. Additionally, the engineer will manage and resolve support tickets within the ticketing system, prioritizing tasks to meet service level agreements.

Skills

Microsoft 365

Teams

SharePoint

OneDrive

Exchange

Outlook

Troubleshooting

Technical Support

German

Accela

Cloud-based solutions for government agencies

About Accela

Accela provides cloud-based solutions designed for government agencies to enhance civic engagement and streamline operations. Its main product, the Construct API, enables developers to create applications that improve interactions between government entities and citizens. These applications can assist with various civic functions, including permitting, licensing, code enforcement, and public health management. Accela differentiates itself from competitors by offering a subscription-based Software as a Service (SaaS) model, along with open-source tools and resources that foster a community of developers focused on civic technology. The company's goal is to improve efficiency, transparency, and citizen satisfaction in government services.

San Ramon, CaliforniaHeadquarters

1999Year Founded

$151.4MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Government & Public Sector, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Family Planning Benefits

401(k) Retirement Plan

401(k) Company Match

Health Savings Account/Flexible Spending Account

Life Insurance

Disability Insurance

Mental Health Support

Risks

Emerging civic tech startups pose a threat to Accela's market share.

Integration challenges with OpenCounter may disrupt service delivery.

Economic downturns could reduce government spending on Accela's SaaS solutions.

Differentiation

Accela offers a comprehensive suite of cloud-based solutions for government agencies.

The Construct API enables developers to enhance civic engagement and streamline operations.

Accela's acquisition of OpenCounter simplifies permitting and licensing processes for users.

Upsides

Increased demand for digital government services boosts Accela's SaaS offerings.

Smart city initiatives globally expand Accela's market reach.

Data-driven decision-making in government operations increases demand for Accela's analytics capabilities.

Land your dream remote job 3x faster with AI

Try Jobo Free