Senior Customer Success Manager at Adobe

Milan, Lombardy, Italy

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Digital Experiences, SoftwareIndustries

Requirements

Bachelor’s or Master’s degree
Experienced in post-sales account management in Digital Marketing (analytics, optimization/conversion and/or social); candidates with pre-sales, marketing/creative agency or consulting background will be considered
Strong experience in Digital Marketing Solutions and knowledge of Adobe’s competitive landscape
Proven effectiveness managing an account portfolio of large, global, sophisticated, and strategic accounts at a senior level, building and maintaining relationships at most senior levels with assigned accounts becoming a trusted advisor
Proven experience driving customer retention initiatives, achieving high retention rates and customer satisfaction (NPS)
Strong communications skills (Spanish and English)
High level critical issue management
Tenacious, personable, high confidence and results oriented
Adaptable, strong self-awareness, confidence to hold themselves and others to account based on expectations

Responsibilities

Lead customers through digital transformation with a clear view of customer objectives and key performance indicators
Maximize value realization and return on investment from the solutions and services they buy from Adobe
Increase solution adoption and usage with a clear plan
Build positive relationships at senior levels, including C-Level, within some of the biggest companies in Europe
Account strategy planning and building success plans to drive loyalty, advocacy and minimize customer attrition
Track accounts’ performance and lead critical blocking issues with clear execution plan and drive to get closure
Build a strong post-sales strategy for your portfolio of accounts to ensure our customers maximize the value on their investment in Adobe’s Solutions
Provide thought leadership, thought leadership & domain expertise to the customer success organization, our clients and Adobe’s European Customer Success team

Skills

Customer Success

Account Management

Digital Transformation

Product Adoption

Value Realization

ROI Optimization

C-Level Relationship Building

Success Planning

Governance Frameworks

Strategic Account Planning

Adobe

Software solutions for content creation and marketing

About Adobe

Adobe provides a range of software solutions focused on digital experiences, catering to creative professionals, businesses, and educational institutions. Its main offerings include Adobe Creative Cloud, which contains tools for photography, graphic design, video editing, illustration, UI/UX design, 3D and augmented reality, and social media content creation. Adobe also offers marketing solutions through Adobe Experience Cloud and document management services via Adobe Document Cloud. The company operates on a subscription-based model, allowing users to access its software through monthly or annual plans, with special pricing available for students, teachers, and businesses. Adobe differentiates itself from competitors by providing a comprehensive suite of tools that cover various aspects of content creation and marketing, all integrated into one platform. The goal of Adobe is to empower users to create, manage, and optimize their digital content effectively.

San Jose, CaliforniaHeadquarters

1994Year Founded

$668.9MTotal Funding

IPOCompany Stage

Consumer Software, Enterprise Software, DesignIndustries

10,001+Employees

Benefits

Company Equity

401(k) Company Match

Risks

Emerging AI-driven design tools offer similar functionalities at lower costs.

Open-source alternatives may attract users away from Adobe's subscription model.

Data privacy concerns could affect trust in Adobe's cloud services.

Differentiation

Adobe offers a comprehensive suite for content creation, marketing, and document management.

Adobe's subscription model includes special pricing for students, teachers, and businesses.

Adobe integrates advanced analytics with Experience Cloud for data-driven marketing.

Upsides

Generative AI tools enhance Adobe's content creation and editing efficiency.

Remote work boosts demand for Adobe's cloud-based document management solutions.

AR's popularity in marketing benefits Adobe's 3D and AR tools.

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