Machine Learning Manager - Ads Marketplace Quality
RedditSalary not specified
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
eCommerce, Retail, Digital AdvertisingIndustries
Requirements
- 4-5+ years of managing Amazon Sponsored Ads campaigns and strategy at a brand/manufacturer or at an agency
- 2+ years of managing Amazon DSP campaigns and strategy highly preferred
- 2+ years of experience managing other ecommerce advertising channels (Walmart, Target, Instacart, etc.) preferred
- Analytical mindset with the ability to interpret Amazon performance metrics, particularly through Amazon Marketing Cloud, to help generate actionable insights
- Strong communication skills to influence product decisions and engage with stakeholders at all levels
- Proficiency in utilizing CRM systems to generate reports on account management metrics
- Ability to provide insights for SOP revisions based on evolving business needs and industry trends
- Capacity to manage projects, timelines, and division of responsibilities effectively
- In-depth understanding of eCommerce strategies
Responsibilities
- Advise customers on optimal product usage across their journey stages, from onboarding to advocacy
- Act as the customer's advocate in resolving escalated troubleshooting and product usage cases
- Introduce new products/services to customers, highlighting their potential value
- Handle clients of varying complexity levels, identifying growth opportunities and proposing upsells
- Identify trends in customer feedback, communicating product improvements and quality of life enhancements
- Effectively communicate customer needs to influence product prioritization and engage with executive-level stakeholders for strategic product usage consultation
- Identify new data points to enhance customer insights and provide practical feedback to peers and management for SOP revisions
- Create, revise, and adhere to project plans and roadmaps, understanding eCommerce strategies for revenue generation, upsell potential, and the nuances of company products
- Stay updated on the latest updates to Amazon backend systems and emerging eCommerce trends
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What are the key responsibilities of the Senior Customer Success Manager?
The role involves advising customers on product usage, resolving escalated issues, introducing new products, identifying growth opportunities, communicating customer feedback for product improvements, and staying updated on eCommerce trends like Amazon backend updates.
What skills or experience are needed for this position?
Candidates need proficiency in guiding customers through product journeys, resolving complex issues, driving upsells, analyzing feedback for product enhancements, communicating with executives, and knowledge of eCommerce trends and Amazon systems.
What is the company culture like at Pacvue?
Pacvue has an energetic and passionate team focused on winning in eCommerce, with emphasis on fun, learning from talented mentors, rapid growth, and collaboration through first-to-market technology and innovation.
Is this role remote or does it require office work?
This information is not specified in the job description.
What is the salary or compensation for this position?
This information is not specified in the job description.
Pacvue
eCommerce advertising and sales optimization platform
About Pacvue
Pacvue provides eCommerce solutions that focus on optimizing advertising and sales for online retailers. Its software platform includes tools for campaign automation, sales analytics, and digital shelf optimization, which help clients manage their online advertising campaigns more effectively. By automating repetitive tasks and centralizing key metrics, Pacvue allows businesses to save time and improve their sales performance. Unlike many competitors, Pacvue emphasizes education and support through resources like Pacvue University, which offers self-guided courses and accreditations. The company's goal is to empower eCommerce businesses, from small entrepreneurs to large enterprises, to succeed in the competitive online marketplace.
Seattle, WashingtonHeadquarters
2018Year Founded
$1.1MTotal Funding
ACQUISITIONCompany Stage
Data & Analytics, Consumer SoftwareIndustries
201-500Employees
Benefits
Unlimited Paid Time Off
Paid Holidays
Medical Insurance
Dental Insurance
Vision Insurance
Health Savings Account/Flexible Spending Account
Life Insurance
Pet Insurance
401(k) Retirement Plan
401(k) Company Match
Paid Parental Leave
Paid Vacation
Risks
Emerging eCommerce platforms with similar tools could erode Pacvue's market share.
Rapid AI development may outpace Pacvue's integration capabilities, risking competitive edge loss.
Economic downturns could reduce demand for eCommerce advertising solutions, impacting revenue.
Differentiation
Pacvue offers a comprehensive platform integrating retail media, commerce operations, and advanced measurement.
The company provides specialized services like Revenue Recovery, enhancing its value proposition.
Pacvue University offers educational resources, supporting client success and satisfaction.
Upsides
AI-driven personalization in eCommerce enhances customer engagement and conversion rates.
Retail media networks expansion provides new opportunities for Pacvue's advertising solutions.
Omnichannel retail strategies offer growth potential for platforms integrating online and offline experiences.
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