Senior Customer Success Manager - Enterprise at Amplitude

New York, New York, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Analytics, SaaSIndustries

Requirements

5+ years prior experience in a Customer Success / Account Management role
3+ years working with large enterprise SaaS customers
Proven ability to program-manage software adoption within sophisticated Enterprise organizations: track record for helping companies accelerate product adoption, influence collaboration, and promote opportunities for growth
A customer-focused mentality, along with passion and curiosity for our customers’ businesses and is needed to get to better business outcomes
Technical aptitude (i.e. the ability to learn and explain technical products and concepts) and business acumen
Strong organization, problem-solving, and communication skills
Passion for working with customers
Growth mindset to learning new technical and job skills
Enjoy working in a fast-paced environment where you wear many hats
Get equally excited by growing your book of business in partnership with sales as you do by helping a customer on their success journey

Responsibilities

Partner with Account Executives to build growth strategies for your book of business and secure successful renewals and expansions
Identify and develop relationships with client executives that include VPs, C-suite officers, founders and CEOs
Plan and deliver value-based business reviews with customer executives
Regularly monitor your portfolio’s account health to discover opportunities to help customers realize maximum value from Amplitude
Develop customized success plans that accelerate solution adoption and provide the customer with a path to achieve their desired outcomes with Amplitude
Project-manage the customer journey using internal and external resources as needed
Partner with our Professional Services team to ensure a successful onboarding process, answer ad-hoc business/strategy questions, and share methodologies and insights
Leverage your Amplitude product expertise along with customer use-case knowledge to derive valuable insights

Skills

Customer Success

Account Management

Enterprise Sales

Product Analytics

Customer Relationship Management

Business Value Realization

Strategic Partnerships

Amplitude

Product analytics platform for user behavior

About Amplitude

Amplitude provides tools for product analytics that help businesses understand how users interact with their products. The platform allows companies to track product usage, assess the impact of new features, and analyze user journeys to identify areas for improvement. This helps businesses enhance user experiences and increase customer retention. Amplitude stands out from competitors by offering a subscription-based model with various tiers, allowing clients to choose features that best fit their needs. Additionally, it integrates seamlessly with major platforms like AWS and Segment, making it easier for businesses to use Amplitude alongside their existing systems. The goal of Amplitude is to empower companies to make data-driven decisions that foster growth and optimize their product offerings.

San Francisco, CaliforniaHeadquarters

2012Year Founded

$326.8MTotal Funding

IPOCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Parental Leave

Wellness Stipend

Unlimited PTO

Stock Exercise Window

Risks

Class action lawsuit could harm Amplitude's reputation and financial stability.

Departure of CFO without replacement may lead to financial management challenges.

unitQ GPT's AI-driven analytics platform poses a competitive threat to Amplitude.

Differentiation

Amplitude offers comprehensive product analytics for SaaS, e-commerce, and fintech industries.

The platform integrates with major services like AWS, Braze, and Snowflake for seamless data flow.

Amplitude Academy provides certifications to enhance user skills in data management and analytics.

Upsides

Growing demand for real-time analytics boosts Amplitude's market potential and client base.

Expansion into emerging markets like South Africa increases Amplitude's global footprint.

New tools like Web Experimentation enhance Amplitude's offerings in A/B testing and personalization.

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