Customer Success Manager
paytroniz- Full Time
- Junior (1 to 2 years)
Candidates should possess a Bachelor's degree in Business, Marketing, or a related field, and have a minimum of 7 years of experience in customer success, preferably within the financial technology or private markets industry. Strong communication and interpersonal skills are essential, along with the ability to develop strategic relationships with executive-level decision-makers. Experience with SaaS products and account management is highly desirable.
As a Senior Customer Success Manager, you will be responsible for developing and maintaining strong strategic relationships with client executive decision-makers, ensuring they fully utilize and benefit from the GPX software product. This includes acting as a trusted advisor, understanding client business needs, collaborating with consulting and support teams to craft solutions, and driving client retention and account growth. You will also partner with the Sales team to identify opportunities for expanding the client relationship with additional products and services, and contribute to the product roadmap based on client insights.
Technology solutions for private investment partnerships
Juniper Square provides a comprehensive platform for managing private investment partnerships in sectors like commercial real estate, private equity, and venture capital. The platform supports all phases of the investment lifecycle, including fundraising, investor operations, and fund administration. It connects general partners (GPs) and limited partners (LPs), facilitating communication and collaboration throughout their investment journeys. By automating processes and making critical investment data easily accessible, Juniper Square helps reduce manual work and accelerates investment closings. Unlike its competitors, Juniper Square offers a universal system tailored specifically for private markets, accommodating firms of any size and complexity. The company's goal is to simplify and enhance the investment process, ensuring secure management and sharing of sensitive information.