Vantage

Senior Customer Success Manager

United States

Vantage  Logo
$140,000 – $165,000Compensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Cloud Computing, SaaS, FintechIndustries

Requirements

Candidates should have 5+ years of customer-centric industry experience as a Customer Success or Technical Account Manager across B2B tech or SaaS, strong communication skills with exceptional attention to detail, and the ability to cater to a specific audience, including CTOs, VPs of Engineering/Infrastructure, and DevOps professionals. Nice-to-have cloud infrastructure technical experience and relevant data visualization/financial product experience are preferred.

Responsibilities

The Senior Customer Success Manager will provide training to customers on how to use Vantage, serve as the main representative to customers through email, Slack, and Zoom calls, represent customer support issues and product feature requests to the organization, work with Autopilot customers to understand and educate on financial commitment risk profiles, and provide our sales team with relevant customer account details to ensure successful renewals. They will also consistently and authentically work as an agent of the customer to represent their needs to the broader organization.

Skills

Customer Success
Onboarding
Training
Product Feedback
Business Reviews
Cloud Cost
FinOps

Vantage

Cloud cost management and optimization platform

About Vantage

Vantage.sh is a platform designed to help businesses manage and optimize their cloud costs. It provides tools for creating detailed reports on cloud expenditure, allowing users to filter and group costs by various dimensions, set monthly budgets, and receive alerts when spending exceeds those budgets. The platform supports multiple cloud providers and offers in-depth resource-level analytics, enabling users to track costs across different subscriptions and projects. A standout feature is its Kubernetes cost optimization, which helps users allocate costs by service and identify areas for efficiency. Vantage.sh operates on a self-serve model, making it easy for businesses to start using the service and save on costs, charging a low fee of 5% of the savings generated. The goal of Vantage.sh is to provide businesses with a clear understanding of their cloud spending and help them find opportunities for cost reduction.

Key Metrics

New York City, New YorkHeadquarters
2020Year Founded
$23.8MTotal Funding
SERIES_ACompany Stage
Data & Analytics, Enterprise SoftwareIndustries
51-200Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Plan
Company Equity
Professional Development Budget

Risks

Increased competition from new entrants like Tech1M in the cloud cost management space.
Potential over-reliance on major cloud providers could lead to vulnerabilities.
Rapid technological advancements in AI may require continuous innovation to stay competitive.

Differentiation

Vantage supports a wide range of cloud providers, including AWS, Azure, and Google Cloud.
The platform offers unique Kubernetes cost optimization and visibility features.
Vantage operates on a self-serve model with an industry-low fee of 5% of savings.

Upsides

Growing demand for cloud cost management tools as businesses adopt multi-cloud environments.
Increased interest in FinOps practices aligns with Vantage's cost optimization mission.
The rise of AI workloads presents opportunities for AI-specific cost optimization features.

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