Strategic Customer Success Manager
Vouched$120,000 - $120,000/year
- Full Time
- Junior (1 to 2 years)
$140,000 – $165,000Compensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Cloud Computing, SaaS, FintechIndustries
Position Overview
- Location Type: Remote
- Job Type: Full-Time
- Salary: $140K - $165K
Vantage is a cloud cost visibility and optimization platform (FinOps platform) helping companies manage their cloud infrastructure costs. We work with customers from individual developers to Fortune 500 companies. Vantage has raised $25M in total venture capital, most recently a $21M Series A financing round in March 2023. Our investors include Andreessen Horowitz, Scale Venture Partners, and others.
This role is for a Customer Success Manager, serving as the primary point of contact for customers after initial sales engagement. You'll lead onboarding, training, gather feedback, and represent the customer's needs internally.
Requirements
- 5+ years of customer-centric industry experience as a Customer Success or Technical Account Manager in B2B tech or SaaS.
- Strong communication skills with exceptional attention to detail.
- Ability to cater to a diverse audience, including CTOs, VPs of Engineering/Infrastructure, and DevOps professionals.
- Strong emotional intelligence and empathy for customers.
- Responsive to customer emails and Slack messages.
- Nice-to-have: Cloud infrastructure technical experience.
Responsibilities
- Provide training to customers on how to use Vantage.
- Serve as the main representative to customers via email, Slack, and Zoom calls.
- Represent customer support issues and product feature requests to the broader organization.
- Work with Autopilot customers to understand and educate on financial commitment risk profiles.
- Provide sales team with relevant customer account details for successful renewals.
- Authentically work as an agent of the customer to represent their needs.
Application Instructions
- (Details on application instructions are missing from the provided text.)
Company Information
- Company: Vantage
- Industry: Cloud Cost Visibility & Optimization (FinOps)
- Current Customers: Square, Aflac, PBS, FanDuel, PlanetScale, Starburst, Vercel, and many more.
- Team Size: Approximately 50 employees
- Location Center of Gravity: New York City
Skills
Customer Success
Onboarding
Training
Product Feedback
Business Reviews
Cloud Cost
FinOps
Vantage
Cloud cost management and optimization platform
About Vantage
Vantage.sh is a platform designed to help businesses manage and optimize their cloud costs. It provides tools for creating detailed reports on cloud expenditure, allowing users to filter and group costs by various dimensions, set monthly budgets, and receive alerts when spending exceeds those budgets. The platform supports multiple cloud providers and offers in-depth resource-level analytics, enabling users to track costs across different subscriptions and projects. A standout feature is its Kubernetes cost optimization, which helps users allocate costs by service and identify areas for efficiency. Vantage.sh operates on a self-serve model, making it easy for businesses to start using the service and save on costs, charging a low fee of 5% of the savings generated. The goal of Vantage.sh is to provide businesses with a clear understanding of their cloud spending and help them find opportunities for cost reduction.
New York City, New YorkHeadquarters
2020Year Founded
$23.8MTotal Funding
SERIES_ACompany Stage
Data & Analytics, Enterprise SoftwareIndustries
51-200Employees