Senior Customer Success Manager at Northbeam

Los Angeles, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Marketing Technology, eCommerce, SaaSIndustries

Requirements

Bachelor's Degree or similar experience preferred, but not required
3-5+ years in a Customer Success position, ideally touching eCommerce and ad tech
Comfortable with typical project management tools
Comfortable working with Hubspot and other CRM tools
Proficient in data analytics tools
Bonus Skills & Experience
Experience in a marketing or marketing-tech related capacity
Understanding of ad buying and tracking concepts, including campaigns, ad platforms, UTMs, etc
Experience working in Facebook Ads Manager, Google Analytics, TikTok Seller Center, etc

Responsibilities

Provide setup support for early stage customers, and eCommerce growth insights for those that are fully onboarded
Own coordinating stakeholders internally to ensure a smooth post-onboarding experience, general support ticket management, and product feedback/requests
Help the Media Strategy team prepare for data reviews at a recurring cadence with the customer and follow up with deliverables (e.g., working with the team on preparing conversion lag reports for a customer)
Proactively use internal tracking tools to investigate account health issues and customer usage data
Reach out to at-risk customers proactively and ensure the customer is set up for success
Consider methods to automate and improve customer health tracking and engagement
Work closely across multiple teams, including Product, Engineering, and Media Strategy; track bug reports and more technical issues alongside the engineering team to ensure speedy resolution times
Become an extension of our customers’ data and media teams – your contributions directly impact how much they are able to take advantage of all Northbeam has to offer
Influence Northbeam’s Product and Customer Success teams to push forward tools and system initiatives to improve the customer experience

Skills

Key technologies and capabilities for this role

Customer SuccessAccount ManagementStakeholder CoordinationeCommerceAttribution ModelingData AnalysisSupport Ticket ManagementCustomer RetentionProduct FeedbackInternal Tools

Questions & Answers

Common questions about this position

Is this role remote or does it require office presence?

This is a hybrid role based out of the Los Angeles office, with the CS Team in the office Tuesday-Thursday. Northbeam is a remote-friendly company with offices in San Francisco and Los Angeles.

What experience and skills are required for this position?

Candidates need 3-5+ years in a Customer Success position, ideally in eCommerce and ad tech, comfort with project management tools, Hubspot and other CRM tools, and proficiency in data analytics tools. A Bachelor's Degree or similar experience is preferred but not required.

What is the company culture like at Northbeam?

Northbeam features a team of driven, collaborative, and talented individuals who value personal growth and excellence in a fast-moving, high-growth environment.

What is the salary or compensation for this role?

This information is not specified in the job description.

What makes a strong candidate for this Senior Customer Success Manager role?

Ideal candidates have 3-5+ years in Customer Success with eCommerce and ad tech experience, proficiency in data analytics, CRM tools like Hubspot, and project management tools, plus bonus experience in marketing or marketing-tech.

Northbeam

Marketing intelligence platform for advertisers

About Northbeam

Northbeam is a marketing intelligence platform that helps businesses optimize their advertising budgets and improve performance, specifically targeting brands that spend over $250,000 monthly on ads. It combines Multi-Touch Attribution (MTA) to track customer interactions and Media Mix Modeling (MMM) to analyze the effectiveness of various marketing channels. Northbeam operates on a subscription-based model with custom pricing, offering personalized support to clients. The goal is to enable large-scale advertisers to make data-driven decisions and maximize the effectiveness of their marketing strategies.

San Francisco, CaliforniaHeadquarters

2019Year Founded

$14.6MTotal Funding

SERIES_ACompany Stage

Data & Analytics, Consulting, Consumer GoodsIndustries

51-200Employees

Benefits

Equity package

Generous base salary

Healthcare Benefits (medical, dental, vision)

Travel to meet with the team

Flexible Paid Time Off

Paid Holidays

Risks

Emerging competitors offer similar features at lower costs, threatening Northbeam's market share.

Privacy regulations like CCPA may increase Northbeam's operational costs.

Economic downturns could reduce advertising budgets, impacting Northbeam's revenue growth.

Differentiation

Northbeam integrates Multi-Touch Attribution and Media Mix Modeling in one platform.

The platform offers personalized support with a Customer Success Manager and Media Strategist.

Northbeam's machine learning models enhance data-driven marketing strategies without third-party cookies.

Upsides

Northbeam raised $19.6M to expand and accelerate product development in 2023.

The platform's AI-driven predictive analytics align with rising trends in marketing.

Growing ecommerce and DTC brands create opportunities for Northbeam's international expansion.

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