[Remote] Senior Customer Success Manager - ANZ at Coco

Sydney, New South Wales, Australia

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Food Technology, Supply Chain, SaaSIndustries

Requirements

4+ years of experience in an externally-facing project management role
Strong work ethic with the motivation to always improve and grow for yourself and the team
Can-do attitude, willing to roll up your sleeves and get stuff done
Amazing relationship builder and natural communicator comfortable articulating complex technical solutions to internal and external stakeholders
Able to understand a problem, get the crux of an issue quickly and implement solutions proactively
Strong attention to detail, set and maintain high standards
Huge team player with a team-first mentality
Fluent English communicator (written & spoken), German is a plus

Responsibilities

Manage and own the execution of premium vendor partnerships being directly responsible for the revenue generated from each deal
Support vendor sales managers as they enter the negotiation stage and take ownership of the relationship once commercial agreements have been signed; be the daily point of contact to set up the partnership for success
Prepare and lead trainings for new partners to ensure a seamless onboarding process
Spend 1-2 days on site with vendors as they launch Choco AI proposition and ensure their team is fully equipped to integrate the product in their daily operations
Upsell new propositions and agree contract renewals with existing portfolio of partners
Liaise between partners and cross-functional internal teams, such as integrations, to ensure timely delivery of solutions according to partners’ needs
Share vendor learnings and feedback with the product and marketing team to help drive activities towards acquisition and engagement

Skills

Key technologies and capabilities for this role

Customer SuccessAccount ManagementVendor ManagementOnboardingTrainingUpsellingContract NegotiationRevenue ManagementCross-functional CollaborationAI TechnologyPartnership Management

Questions & Answers

Common questions about this position

Is this role remote?

Yes, this is a remote position.

What experience is required for this Senior Customer Success Manager role?

Candidates need 4+ years of experience in an externally-facing project management role.

What key skills and traits are you looking for in candidates?

The role requires a strong work ethic, can-do attitude, excellent relationship-building and communication skills, ability to understand problems quickly and implement solutions proactively, strong attention to detail, and a team-first mentality. Fluency in English is required, with German as a plus.

What is the company culture like at Choco?

Choco seeks hungry and humble individuals who embrace hard work, put the team first, and are committed to building a lasting company. The Customer Success team focuses on delivering value to vendors throughout the partnership lifecycle and digitizing food service distributors with AI technology.

What makes a strong candidate for this position?

A strong candidate has 4+ years in externally-facing project management, demonstrates a team-first mentality with strong communication and relationship-building skills, and is proactive in solving problems with high attention to detail.

Coco

Food delivery service from local restaurants

About Coco

CocoDelivery.com is a food delivery service that connects customers with local restaurants, ensuring faster, hotter, and fresher deliveries. It features a transparent pricing model with a single delivery fee, avoiding hidden costs that are common in the industry. The company also supports local restaurants by helping them reach a wider customer base, while operating with a commitment to zero emissions, appealing to environmentally conscious consumers. By charging a delivery fee shared with restaurants, CocoDelivery.com aims to maintain lower fees and generate profits through high order volume.

Santa Monica, CaliforniaHeadquarters

2020Year Founded

$40.4MTotal Funding

SERIES_ACompany Stage

Food & Agriculture, Social ImpactIndustries

501-1,000Employees

Risks

Dependency on Uber's platform may lead to loss of direct customer relationships.

Technological challenges in partnerships could delay delivery improvements.

Reliance on robotic systems may face public resistance and technological malfunctions.

Differentiation

Coco promises faster, hotter, and fresher deliveries than competitors.

The company operates with a zero-emissions model, appealing to eco-conscious consumers.

Transparent pricing with no markups or tips sets Coco apart in the delivery industry.

Upsides

Partnership with Uber Eats expands market reach and customer base.

Advancements in AI and robotics reduce operational costs and increase efficiency.

Growing demand for sustainable delivery aligns with Coco's zero-emissions promise.

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