[Remote] Senior Customer Success Manager at Deel

United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Minimum of 6+ years of relevant work experience, including client-facing experience
Previous experience in at least one of the following: fast-growth startup, top-tier management consulting, investment banking, or private equity
Relationship builder who remains calm and collected when facing a crisis or criticism and celebrates partners’ successes with them
Quantitatively inclined and data savvy

Responsibilities

Focus on a smaller number of high-value strategic accounts
Develop and execute comprehensive account strategies for long-term success
Proactively identify risks before they happen
Rally and project manage internal stakeholders to address customer issues
Build relationships with senior stakeholders
Develop a deep understanding of the customer's business, hiring plans, and the outcomes that will define the success of the partnership
Put a success plan in place to maximize the customers’ experience
Host regular business reviews to review the partnership
Be the voice of the customer by collecting product and operational feedback
Prioritize requirements based on risk, urgency, and revenue impact
Project manage internal stakeholders to deliver priority items in a timely manner
Set appropriate expectations with the customer
Responsible for providing a high-quality experience to customers on a day-to-day basis
Coordinate with internal stakeholders to ensure timely response and completion of customer requests
Drive adoption of platform features that will lead to a better customer experience and better retention

Skills

Deel

HR platform for managing global workforces

About Deel

Deel provides a platform that helps businesses manage their international workforces more easily. It offers a range of services including payroll processing, compliance monitoring, and immigration support, all integrated into one system. This allows companies to handle various HR functions from a single platform, which is especially useful for those with employees in different countries. Deel stands out from its competitors by combining multiple HR services into one cohesive solution, making it simpler for businesses to operate globally. The goal of Deel is to streamline the management of global teams, ensuring that companies can focus on their core operations while staying compliant with local laws and regulations.

San Francisco, CaliforniaHeadquarters

2019Year Founded

$660.4MTotal Funding

LATE_VCCompany Stage

Data & Analytics, Consulting, Enterprise SoftwareIndustries

5,001-10,000Employees

Benefits

Remote Work Options

Stock Options

Risks

Rapid expansion may lead to integration challenges and cultural misalignment.

Exclusion from Rippling's tender offer could affect Deel's talent acquisition.

Zellis' AI-powered platform may intensify competition in the UK and Ireland.

Differentiation

Deel integrates contracts, payments, and taxes into a single interface.

Deel offers comprehensive HR solutions for managing international workforces.

Deel's platform supports local payroll processing and compliance monitoring.

Upsides

Deel's acquisition of Assemble enhances its HR platform capabilities.

Partnership with dLocal expands Deel's reach to 15 new countries.

Deel's $650 million funding highlights strong market position and growth potential.

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