Senior Customer Success Manager

The Senior Customer Success Manager will specialize in managing large, strategic accounts, focusing on successful onboarding and ongoing support. Responsibilities include understanding customer goals, optimizing their implementation of Customer.io, introducing new use cases and features, and guiding customers through key milestones. This role involves answering tactical and strategic questions, collaborating with various internal teams, strategizing and executing renewals with Account Managers, and proactively consulting customers on implementation. Additionally, the position entails maintaining regular contact, ensuring success plans are in place, acting as a project manager for escalations, conducting regular meetings with stakeholders, and relaying key learnings to internal departments.