Senior Customer Success Manager

United Kingdom

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, SaaSIndustries

Requirements

Candidates must have a proven track record in customer success, account management, or strategic consulting within B2B SaaS, with demonstrated ability to manage and grow enterprise accounts in regulated industries like financial services. A commercial mindset, experience influencing renewals and upsells, strong communication and storytelling skills for senior decision-makers, and proficiency in customer success platforms such as Gainsight or Salesforce are essential. The role requires the ability to translate technical concepts into business value and a proactive, self-starter attitude with a growth mindset. Candidates must be UK-based.

Responsibilities

The Senior Customer Success Manager will drive product adoption, customer satisfaction, retention, and expansion for Zoom's UK enterprise customer base, particularly in financial services. They will act as a strategic partner, leading conversations with senior stakeholders, translating complex product capabilities into business value, and proactively guiding customers to achieve their desired outcomes.

Skills

Customer Success

Account Management

Strategic Consulting

B2B SaaS

Enterprise Account Management

Financial Services

Renewal Management

Upselling

Product Expansion

Stakeholder Engagement

Technical Concept Translation

Gainsight

Salesforce

Communication

Storytelling

Zoom

Video conferencing and online meeting solutions

About Zoom

Zoom provides video conferencing and online meeting solutions that allow users to conduct virtual meetings, webinars, and collaborative sessions. Its main product is video conferencing software, which enables high-quality video and audio communication, along with features like screen sharing, group messaging, and virtual backgrounds. Zoom also offers specialized products for larger events, such as Zoom Webinars and Zoom Events. The company operates on a freemium model, providing basic services for free while charging for advanced features through subscription plans tailored for various users, including businesses, educational institutions, and healthcare providers. Zoom stands out from competitors due to its user-friendly interface, reliable performance, and scalability for different needs, making it a vital tool for remote work, online education, telehealth, and social interactions.

San Jose, CaliforniaHeadquarters

2013Year Founded

$144.5MTotal Funding

IPOCompany Stage

Enterprise Software, Education, HealthcareIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Hybrid Work Options

Flexible Work Hours

Stock Options

Company Equity

Paid Vacation

Paid Sick Leave

Risks

Increased competition from Microsoft Teams and Google Meet threatens Zoom's market share.

Privacy concerns and regulatory scrutiny could impact Zoom's operations and reputation.

Hybrid work models may reduce demand for virtual meetings, affecting Zoom's growth.

Differentiation

Zoom offers a user-friendly interface with reliable performance for virtual meetings.

The platform supports diverse needs, including remote work, education, and telehealth.

Zoom's freemium model attracts a wide range of users with scalable subscription options.

Upsides

Zoom integrates AI tools to enhance virtual meeting effectiveness and productivity.

The expansion of 5G networks improves Zoom's video conferencing quality and accessibility.

Zoom's secure, HIPAA-compliant solutions drive demand in the telehealth sector.

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