Customer Success Manager
PanoptoSalary not specified
- Full Time
- Junior (1 to 2 years)
$60,000 – $90,000Compensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Software, Business ServicesIndustries
Requirements
Candidates should possess 5+ years of Customer Success experience in SaaS, with a proven track record of managing and growing a high-value book of business, along with demonstrated ability to build executive-level relationships and navigate complex customer organizations. Experience leading multi-stakeholder implementations, rollouts, and change management initiatives is also required.
Responsibilities
As a Senior Customer Success Manager, you will own and grow a strategic book of business valued at $2M+, ensuring customer retention, expansion, and long-term success, proactively drive customer success strategies, and confidently manage escalations while maximizing growth opportunities. You will build and nurture long-term executive-level relationships to drive customer advocacy, adoption, and expansion opportunities, provide strategic guidance across onboarding, integrations, and platform configuration, proactively improve customer health by continuously showing value and outcomes achieved, identifying and mitigating risks, and managing escalations with confidence. You will also drive cross-functional collaboration, align customer needs with product, sales, and support teams, identify and execute upsell and expansion opportunities to maximize customer value, advocate for customer needs while balancing business objectives, and serve as a subject matter expert on best practices for procurement, AP automation, and spend management.
Skills
Customer Success
SaaS
Account Management
Executive Relationship Management
Stakeholder Management
Implementation Management
Change Management
Upselling
Cross-functional Collaboration
Procurement
AP Automation
Spend Management
Procurify
Cloud-based spend management platform for organizations
About Procurify
Procurify provides a cloud-based spend management platform designed to help organizations manage their purchasing processes and control expenses. The platform offers tools for budgeting, approval workflows, and expense tracking, allowing businesses to gain real-time visibility into their financial operations. It primarily serves mid-sized to large enterprises across various industries, including technology, education, healthcare, and non-profits. Unlike many competitors, Procurify emphasizes a user-friendly interface and comprehensive support, making it easier for clients to adopt and utilize the software effectively. The company's goal is to help organizations align their spending with their core values and business objectives, ensuring they can make informed financial decisions.
Key Metrics
Vancouver, CanadaHeadquarters
2013Year Founded
$85.9MTotal Funding
DEBTCompany Stage
Enterprise Software, FintechIndustries
51-200Employees