FreshBooks

Senior Customer Success Engineer (Device42)

Boston, Massachusetts, United States

FreshBooks Logo
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Customer Service, Software as a Service (SaaS)Industries

Requirements

Candidates should possess a Bachelor’s degree in Computer Science, Engineering, or a related technical field, and have at least 5 years of experience in a customer-facing technical role, preferably within the SaaS or IT infrastructure space. Strong technical skills in infrastructure automation, cloud technologies (AWS, Azure, GCP), and DevOps practices are essential, along with experience with device discovery and hybrid IT environments. Familiarity with Device42 or similar agentless discovery tools is a plus.

Responsibilities

The Senior Customer Success Engineer will be responsible for achieving fast time to value for key customers by guiding them through the Installation & Configuration (I&C) of Device42 software, partnering with Customer Success Managers to drive customer success and business value recognition, and championing customer needs throughout the engagement. They will establish strong relationships with clients, gather feedback, and reinforce the value of the product, manage ongoing customer communication, and proactively anticipate and mitigate risks to ensure successful customer adoption and ongoing product usage.

Skills

Customer Success
Software Installation & Configuration
Client Relationship Management
Customer Support
Training & Onboarding
Cross-functional Collaboration

FreshBooks

Cloud-based accounting software for businesses

About FreshBooks

FreshBooks provides cloud-based accounting software aimed at simplifying financial management for small to medium-sized businesses and self-employed professionals. The software allows users to efficiently track expenses, time, and invoices, making it accessible even for those without accounting experience. Users subscribe to the service with various pricing tiers, and they can take advantage of a 30-day money-back guarantee and an 80% discount for the first four months. FreshBooks stands out from competitors by offering a user-friendly interface and mobile accessibility, enabling users to manage their finances on the go. The company's goal is to help business owners and accountants streamline their financial processes, improve organization, and enhance client relationships.

Key Metrics

Toronto, CanadaHeadquarters
2003Year Founded
$149.6MTotal Funding
DEBTCompany Stage
Consumer Software, FintechIndustries
201-500Employees

Benefits

Health Insurance
Dental Insurance
401(k) Company Match
Stock Options
Unlimited Paid Time Off
Parental Leave
Home Office Stipend
Professional Development Budget

Risks

Increased competition from market leaders may impact FreshBooks' market share.
Dependency on Stripe's technology could pose risks if Stripe faces issues.
Economic downturns may threaten FreshBooks' subscription-based revenue model.

Differentiation

FreshBooks offers a user-friendly platform for non-accountants, simplifying financial management.
The company provides mobile-friendly solutions, catering to the rise of remote work.
FreshBooks' integration with Shopify enhances e-commerce capabilities for online businesses.

Upsides

FreshBooks' subscription model aligns with industry trends, boosting customer acquisition and retention.
The expansion of Stripe Connect features enhances FreshBooks Payments, improving payment processing.
AI-driven financial analytics tools can provide predictive insights, enhancing decision-making.

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