Customer Success Engineer - Field Engineering
Red Cell Partners- Full Time
- Junior (1 to 2 years)
Candidates should possess a Bachelor’s degree in Computer Science, Engineering, or a related technical field, and have at least 5 years of experience in a customer-facing technical role, preferably within the SaaS or IT infrastructure space. Strong technical skills in infrastructure automation, cloud technologies (AWS, Azure, GCP), and DevOps practices are essential, along with experience with device discovery and hybrid IT environments. Familiarity with Device42 or similar agentless discovery tools is a plus.
The Senior Customer Success Engineer will be responsible for achieving fast time to value for key customers by guiding them through the Installation & Configuration (I&C) of Device42 software, partnering with Customer Success Managers to drive customer success and business value recognition, and championing customer needs throughout the engagement. They will establish strong relationships with clients, gather feedback, and reinforce the value of the product, manage ongoing customer communication, and proactively anticipate and mitigate risks to ensure successful customer adoption and ongoing product usage.
Cloud-based accounting software for businesses
FreshBooks provides cloud-based accounting software aimed at simplifying financial management for small to medium-sized businesses and self-employed professionals. The software allows users to efficiently track expenses, time, and invoices, making it accessible even for those without accounting experience. Users subscribe to the service with various pricing tiers, and they can take advantage of a 30-day money-back guarantee and an 80% discount for the first four months. FreshBooks stands out from competitors by offering a user-friendly interface and mobile accessibility, enabling users to manage their finances on the go. The company's goal is to help business owners and accountants streamline their financial processes, improve organization, and enhance client relationships.