Customer Success Engineer - West

Position Overview

• Location Type: Remote (PST)
• Employment Type: Full-time
• Salary: Not specified

Tines is a workflow orchestration, automation, and AI platform company founded in 2018 with co-headquarters in Dublin and Boston. We help businesses operate more effectively, mitigate risk, reduce tech debt, and focus on high-impact work by connecting with any API-enabled service. We serve a diverse range of customers, including Canva, Databricks, Elastic, Kayak, Intercom, and McKesson. We are driven by our values of Simplicity, Speed, and Soundness, and committed to delivering exceptional customer experiences. This is a remote role.

Requirements

• Passionate about helping customers automate repetitive tasks without writing any code.
• Strong understanding of API concepts and integration workflows.
• Ability to design and develop automation stories in Tines using their APIs.
• Excellent communication and collaboration skills.
• Ability to work closely with customers during onboarding, growth, and expansion.
• Familiarity with alert overload, disparate tools, and manual processes.

Responsibilities

• Design and Develop Automation Stories in Tines connecting tools together using their APIs.
• Work closely with customers while they onboard, grow, and expand their usage of the platform.
• Educate customers on how to get started, refine, and expand their automation use cases.
• Partner with a Customer Success Manager to review the health of a customer and develop success plans.
• Communicate customer needs across the organization to ensure that Tines builds the correct roadmap to meet customer needs.
• Knowledgeable about how to position Tines against other platforms.
• Recognize problems with documentation, enablement material, and other resources customers use to learn about Tines.
• Support Professional Services engagements to increase rapid adoption among our customers.
• Willing to step in where needed and support multiple teams across the organization (Design, Engineering, Marketing, Sales, etc.).

Company Information

• Founded: 2018
• Headquarters: Dublin & Boston
• Customers: Canva, Databricks, Elastic, Kayak, Intercom, McKesson, and more.