Senior Customer Success Architect
AmplitudeSalary not specified
- Full Time
- Senior (5 to 8 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Enterprise Software, Financial ServicesIndustries
Requirements
Candidates should possess a Bachelor's degree and demonstrate at least 5 years of experience in customer success, business partnership, or a related field, with a strong understanding of SaaS business models and customer lifecycle management.
Responsibilities
The Senior Customer Success Business Partner will manage a portfolio of customers, driving adoption, expansion, retention, and ROI of their Anaplan solutions, acting as a trusted advisor to guide them towards business objectives and transform their processes. They will conduct QSRs with executive stakeholders, grow the Anaplan footprint through workshops, maintain high levels of customer engagement, and proactively identify and mitigate renewal risks, while also serving as the voice of the customer to internal teams.
Skills
scenario planning
analysis
adoption
ROI
business objectives
upsell
cross-sell
renewal
customer satisfaction
Anaplan
Cloud-based business planning and performance management platform
About Anaplan
Anaplan provides a cloud-based platform for business planning and performance management, allowing organizations to connect data, people, and plans. Its tools help users model scenarios, forecast outcomes, and optimize operations, enhancing collaboration and decision-making. The company operates on a subscription model, offering features like data integration and advanced analytics, while also providing professional services such as training and consulting. Anaplan's goal is to continuously improve its platform to support businesses in making informed decisions.
Key Metrics
San Francisco, CaliforniaHeadquarters
2006Year Founded
$291.7MTotal Funding
IPOCompany Stage
Consulting, Enterprise SoftwareIndustries
1,001-5,000Employees