[Remote] Senior Customer Solutions Specialist (UK) at Juniper Square

United Kingdom

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Private Equity, Private Markets, Financial TechnologyIndustries

Requirements

Bachelor’s degree (Finance, Accounting, Economics, MIS, or business related degree preferred)
4-6+ years of professional experience in a relevant setting
Excellent written and verbal communication skills
Demonstrate assertiveness and perseverance when resolving customer requests
Team-first attitude, high level of empathy, and passion for helping others
Strong troubleshooting, problem solving, and analytical ability
Excellent time management and organizational skills
Strong technical aptitude and a desire to learn and develop new skills
Ability and openness to work U.K. business hours for business and customer needs, but flexible to join periodic later meetings
You might be subject to travel to the US

Responsibilities

Deliver outstanding technical assistance to our customers via phone, email, Zoom and chat while taking ownership of timely solutions
Develop expert-level knowledge of our Juniper Square platform and the private markets industry in order to share best practices and guide customers to success
Use B2B customer-facing skills by developing strong relationships with customers and act as their trusted advisor
Work closely with Customer Success Managers, Product Managers, and Software Engineers to identify and implement complex solutions for our customers
As needed, guide customers throughout their onboarding journey and hold client meetings to review their needs for success
Advocate by sharing customer feedback to inform product development and improvements
Demonstrate cross-functional understanding of the customer journey, collaborating effectively with other teams to address customer needs and proactively communicate potential risks
Independently manage high-profile customer escalations, leveraging product expertise to handle challenging customer questions and objections, de-escalate difficult situations, and consistently achieve high CSAT (Customer Satisfaction) scores
Contribute to our positive and inclusive team culture by supporting your colleagues and sharing your knowledge and expertise

Skills

Key technologies and capabilities for this role

Customer SolutionsTechnical TroubleshootingProduct ExpertiseCross-Functional CollaborationProblem-SolvingProject ManagementCommunicationCustomer SuccessTechnical ConsultingSalesCustomer Enablement

Questions & Answers

Common questions about this position

Is this position remote or does it require office work?

The position is remote, with Juniper Square offering a variety of ways to work ranging from fully remote to in-office options in locations like San Francisco, New York City, Mumbai, and Bangalore.

What skills are required for the Senior Customer Solutions Specialist role?

Key skills include creative problem-solving, expert knowledge of the platform and private markets industry, B2B customer-facing skills for building relationships, cross-functional collaboration, and managing high-profile escalations.

What is the company culture like at Juniper Square?

Juniper Square has a values-driven organization with a culture of continuous learning and growth, focusing on developing communication, problem-solving, and project management skills while collaborating effectively across teams.

What career growth opportunities does this role offer?

The role supports career progression in Customer Success, Technical Consulting, Sales, or Customer Enablement, with a focus on continuous learning and growth.

What makes a strong candidate for this position?

Strong candidates are creative problem solvers who enjoy learning new technologies, guiding others, building customer relationships, and collaborating cross-functionally, especially as a founding member of the EMEA team.

Juniper Square

Technology solutions for private investment partnerships

About Juniper Square

Juniper Square provides a comprehensive platform for managing private investment partnerships in sectors like commercial real estate, private equity, and venture capital. The platform supports all phases of the investment lifecycle, including fundraising, investor operations, and fund administration. It connects general partners (GPs) and limited partners (LPs), facilitating communication and collaboration throughout their investment journeys. By automating processes and making critical investment data easily accessible, Juniper Square helps reduce manual work and accelerates investment closings. Unlike its competitors, Juniper Square offers a universal system tailored specifically for private markets, accommodating firms of any size and complexity. The company's goal is to simplify and enhance the investment process, ensuring secure management and sharing of sensitive information.

San Francisco, CaliforniaHeadquarters

2014Year Founded

$234.4MTotal Funding

LATE_VCCompany Stage

Fintech, Financial ServicesIndustries

501-1,000Employees

Benefits

Competitive salary

Meaningful equity

Health, dental, & vision care

Unlimited vacation policy

Generous paid family leave, medical leave, & bereavement leave policies

401k retirement savings plan

Healthcare FSA & commuter benefits programs

Professional development stipend

Monthly work from home wellness stipend

Mental wellness coverage

Home office productivity allowance

Risks

Increased competition from emerging fintech startups could erode market share.

Integration of Forstone Luxembourg may disrupt existing workflows if mismanaged.

Rapid international expansion exposes Juniper Square to unfamiliar regulatory environments.

Differentiation

Juniper Square offers a universal system for private investment partnerships.

The platform provides a 360-degree view of investment data for stakeholders.

Juniper Square supports firms of all sizes, regardless of investment complexity.

Upsides

Acquisition of Forstone Luxembourg expands global fund administration capabilities.

Integration with AltExchange unlocks new alternative investment opportunities.

Surpassed $1 trillion in investor equity, showcasing rapid growth.

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