Responsibilities

The Senior Customer Operations Specialist will manage various vendors and internal activities throughout sales to lead customers through the Caramel checkout process, serving as the product/technical expert for customers by liaising with the engineering team to triage product issues and translating technical solutions to customer-friendly language. They will also prepare custom sale documentation, including state, federal and dealer forms, provide direct phone support to customers as needed, serve as an escalation point for customer service, maintain and influence Standard Operating Procedures (SOPs), and enhance the customer and operations Knowledge Base.