Senior Customer Escalation Engineer – Next-Gen Networking at Hewlett Packard Enterprise

Aguadilla, Puerto Rico, Puerto Rico

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

Bachelor's or Master's degree in Computer Science, Information Systems, or Electronics Engineering
Typically 6-10 years experience in networking
Excellent written and verbal communication skills; mastery in English and local language. Ability to effectively communicate product architectures, design proposals and negotiate options at senior management levels
Experience in network device management and deployment (routing, switching and firewall devices)
Knowledge of network troubleshooting (firewalls)
Extensive experience with multiple software systems design tools and languages (Python, routing debugging operating systems, scripting devices)
Excellent analytical and problem solving skills
Experience in overall architecture of software systems for products and solutions
Designing and integrating software systems running on multiple platform types into overall architecture
Evaluating forms and processes for software systems testing and methodology, including writing and execution of test plans, debugging, and testing scripts and tools
Additional Skills: Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing

Responsibilities

Leads multiple project teams of other software systems engineers and internal and outsourced development partners responsible for all stages of design and development for complex products and platforms, including solution design, analysis, coding, testing, and integration
Manages and expands relationships with internal and outsourced development partners on software systems design and development
Reviews and evaluates designs and project activities for compliance with systems design and development guidelines and standards; provides tangible feedback to improve product quality and mitigate failure risk
Provides domain-specific expertise and overall software systems leadership and perspective to cross-organization projects, programs, and activities
Drives innovation and integration of new technologies into projects and activities in the software systems design organization
Provides guidance and mentoring to less-experienced staff members
Designs, develops, troubleshoots and debugs software programs for software enhancements and new products
Develops software including operating systems, compilers, routers, networks, utilities, databases and Internet-related tools
Determines hardware compatibility and/or influences hardware design

Skills

Networking

Routers

Operating Systems

Compilers

Databases

Troubleshooting

Debugging

Software Development

Hardware Compatibility

Hewlett Packard Enterprise

Provides enterprise IT solutions and services

About Hewlett Packard Enterprise

Hewlett Packard Enterprise provides enterprise IT solutions with a focus on cloud services, artificial intelligence, and edge computing. Their products include HPE Ezmeral for managing containers, HPE GreenLake for cloud services, and HPE Aruba for networking. These solutions help businesses improve their performance and adapt to digital changes. HPE's business model includes selling hardware, software, and services, as well as offering subscription-based services and long-term contracts. What sets HPE apart from competitors is its commitment to open-source projects and its active developer community, which supports collaboration and innovation. The company's goal is to empower organizations to transform digitally and optimize their operations.

Houston, TexasHeadquarters

1939Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Integration challenges with Juniper Networks may delay AI-driven networking benefits.

Competition from startups like Flywheel could impact HPE's AI and cloud services.

HPE's acquisition strategy may strain resources and distract from core operations.

Differentiation

HPE's GreenLake offers a unique hybrid cloud platform for diverse IT environments.

HPE Ezmeral provides advanced container management, enhancing enterprise AI and analytics capabilities.

HPE's Aruba solutions integrate cloud security and networking for seamless, secure connectivity.

Upsides

HPE's acquisition of Juniper Networks boosts AI-driven innovation in networking.

OpsRamp acquisition enhances HPE's IT management with AI-based automation capabilities.

Axis Security integration strengthens HPE's cloud security offerings with SASE solutions.

Land your dream remote job 3x faster with AI

Try Jobo Free