Jobber

Senior Customer Analytics Manager

Toronto, Ontario, Canada

Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Biotechnology, SoftwareIndustries

Requirements

Candidates should possess a Bachelor’s degree in a related field, such as Business, Statistics, Economics, or a quantitative discipline, and ideally hold an MBA or Master’s degree. Strong analytical and problem-solving skills are essential, along with experience in customer analytics and data-driven decision-making. Familiarity with SQL and data visualization tools is also required.

Responsibilities

The Senior Customer Analytics Manager will lead high-impact analytical initiatives to support Jobber’s strategic priorities, collaborating with various departments to drive data-informed decisions. They will evaluate strategic opportunities, provide recommendations to optimize customer acquisition, expansion, retention, and revenue growth, and lead analytical work related to pricing strategy and monetization. The role involves influencing decision-making at all levels of the organization and shaping Jobber’s growth strategy through key business insights.

Skills

Data Analysis
Strategic Analytics
Business Acumen
SQL
Customer Analytics
Pricing Strategy
Revenue Growth
Data-Driven Decision Making

Jobber

SaaS platform for home service management

About Jobber

Jobber provides software solutions tailored for home service businesses, helping them manage operations like quoting, scheduling, invoicing, and payment collection. The platform operates on a subscription model, allowing small to medium-sized businesses in industries such as cleaning, landscaping, plumbing, and HVAC to access its features for a recurring fee. Jobber simplifies the management process, making it easier for businesses to serve their customers. It includes a mobile app and offers unlimited one-on-one support, along with resources like salary reports to assist in hiring. Jobber's goal is to enhance the efficiency and effectiveness of home service businesses.

Key Metrics

Edmonton, CanadaHeadquarters
2011Year Founded
$180.7MTotal Funding
SERIES_DCompany Stage
Consumer Software, Enterprise SoftwareIndustries
501-1,000Employees

Benefits

Health Insurance
401(k) Retirement Plan
401(k) Company Match
Paid Vacation
Paid Sick Leave
Parental Leave
Professional Development Budget
Wellness Program

Risks

Increased competition from AI-driven platforms may reduce Jobber's market share.
Economic fluctuations could impact small businesses' ability to afford Jobber's services.
Integration issues with third-party services may lead to customer dissatisfaction.

Differentiation

Jobber offers a comprehensive SaaS platform for home service businesses.
The platform integrates AI tools like Jobber Copilot for enhanced decision-making.
Jobber's subscription model includes features like quoting, scheduling, and invoicing.

Upsides

Jobber's AI-powered Copilot enhances business strategies and operations.
The partnership with Stripe offers embedded financial services for better cash flow management.
Jobber's new marketing tools help businesses grow through online reviews and campaigns.

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