Senior Customer Analytics Manager

Position Overview

• Location Type: Not specified
• Employment Type: Not specified
• Salary: Not specified

Jobber is a company dedicated to helping small home service businesses thrive through technology. They provide a platform that allows these businesses to manage their operations, from quoting and scheduling to invoicing and payments. Jobber was recognized as a Great Place to Work, Canada’s Most Admired Corporate Cultures, and has been named on the Globe and Mail’s Canada’s Top Growing Companies and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists.

The Senior Customer Analytics Manager (Cross-Functional Strategic Analytics) will lead high-impact analytical initiatives that support Jobber’s most critical strategic priorities. This role will collaborate across departments including Strategy, Finance, Marketing, Sales, Partnerships, Customer Success, Revenue Operations, and other cross-functional stakeholders, to drive data-informed decisions that fuel sustainable growth. The ideal candidate brings a strong blend of business acumen and advanced analytical expertise to uncover actionable insights and influence decision-making at all levels of the organization. They will evaluate strategic opportunities and provide recommendations that optimize customer acquisition, expansion, retention, and revenue growth. This includes leading analytical work that supports pricing strategy, monetization initiatives, and other high-impact business decisions.

Requirements

• Not specified

Responsibilities

• Lead high-impact analytical initiatives to support Jobber’s strategic priorities.
• Collaborate with cross-functional stakeholders (Strategy, Finance, Marketing, Sales, Partnerships, Customer Success, Revenue Operations, etc.).
• Evaluate strategic opportunities and provide data-driven recommendations.
• Optimize customer acquisition, expansion, retention, and revenue growth.
• Support pricing strategy and monetization initiatives.
• Drive data-informed decision-making across the organization.

Company Information

• Company: Jobber
• Mission: To help people in small businesses be successful.
• Culture: Transparency, inclusivity, collaboration, and innovation.
• Recognition: Great Place to Work, Canada’s Most Admired Corporate Cultures, Globe and Mail’s Canada’s Top Growing Companies, Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists.