Senior Credit Control Lead at Deliveroo

London, England, United Kingdom

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Food Delivery, Technology, FinanceIndustries

Requirements

Proven experience in a Senior/Lead Credit Controller or Accounts Receivable role, demonstrating a strong, hands-on understanding of end-to-end credit control processes
Demonstrable experience managing or supervising a small team, with a track record of setting and achieving team collection targets
Experience preparing and posting accounting journals, specifically cash correction and bad debt write-offs
Excellent working knowledge of SLA management and a proactive approach to risk mitigation
Highly proficient in using large-scale ERP systems (e.g., NetSuite, SAP, Oracle) for Accounts Receivable functions
Advanced proficiency in MS Excel (or Google Sheets) for data analysis, reporting, and large data set manipulation
Desirable: Experience with specific systems such as NetSuite, Salesforce, or Looker/Tableau
Desirable: Experience working for a multinational company

Responsibilities

Lead, mentor, and coach a small team of Credit Controllers, setting clear daily, weekly, and monthly performance targets
Direct and focus the team's efforts on specific areas and accounts to achieve overall collection goals and improve performance against core KPIs
Actively monitor team performance against targets and implement immediate corrective actions to ensure goals are consistently met or exceeded
Act as the primary escalation point for the team, overseeing and directly assisting with complex, high-value, or long-running customer queries and disputes to drive timely resolution
Allocate workloads effectively across the team, ensuring efficient coverage and maximum impact on debt reduction
Drive adherence to internal controls, policies, and best-practice collection methods within the team
Manage a small, high-value ledger of key, strategic accounts—personally executing end-to-end debt collection activities and relationship management for your own portfolio
Ensure the team maintains strict adherence to agreed Service Level Agreements (SLAs) for query resolution, dispute management, and collections activities
Oversee the diligent logging of all collection activity, ensuring ledger notes are always up-to-date, accurate, and comprehensive for continuity and audit purposes
Ensure data integrity and accuracy by actively monitoring the team's maintenance of customer cases and records within the ERP system
Conduct continuous review of customer accounts to ensure accuracy in payment allocation and posting
Prepare and post bad debt write-off journals in line with company policy and approval limits, ensuring accurate reflection in the general ledger
Prepare and post cash correction and reallocation journals (e.g., cash transfers, misposted payments) to ensure the Accounts Receivable sub-ledger is always balanced and accurate
Support the Month-End Close process with required reconciliations and reporting to ensure a smooth and timely close
Assist the Manager with ad-hoc projects, system enhancements, and cross-functional initiatives across the wider FinOps team

Skills

Credit Control

Debt Collection

Team Leadership

Performance Management

KPIs

Financial Close

Accounting Journals

Risk Management

Relationship Management

Internal Controls

Deliveroo

Online food delivery connecting customers and restaurants

About Deliveroo

Deliveroo connects customers with a variety of restaurants through its online food delivery service. Customers can place orders via the Deliveroo website or mobile app, which are sent to partner restaurants for preparation. Once the food is ready, Deliveroo's network of delivery riders brings it directly to the customer's home. This system allows restaurants to expand their reach without handling their own delivery logistics. Deliveroo earns money by charging restaurants a commission on orders and customers a delivery fee. They also offer a subscription service, Deliveroo Plus, which gives customers unlimited free delivery for a monthly fee, encouraging loyalty and providing consistent revenue. Additionally, Deliveroo engages in community initiatives, such as providing free meals to NHS workers during the pandemic, which helps build a positive public image and strengthen community relationships.

London, United KingdomHeadquarters

2013Year Founded

$1,569.6MTotal Funding

IPOCompany Stage

Food & Agriculture, Consumer SoftwareIndustries

5,001-10,000Employees

Benefits

Health Insurance

Paid Vacation

Parental Leave

Family Planning Benefits

Risks

Increased competition from Uber Eats and Just Eat threatens market share.

Rising operational costs due to inflation may impact profit margins.

Potential regulatory challenges could increase labor costs for delivery riders.

Differentiation

Deliveroo offers a diverse range of cuisines, from fast food to high-end dining.

The company partners with non-food brands, expanding beyond traditional food delivery.

Deliveroo's three-sided marketplace connects customers, restaurants, and delivery riders efficiently.

Upsides

Partnerships with brands like Accessorize diversify revenue and expand market reach.

Deliveroo Plus subscription service boosts customer loyalty and provides recurring revenue.

AI integration enhances delivery efficiency and reduces operational costs.

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