Senior Counsel, Product Legal

Position Overview

Twilio is seeking a Senior Counsel to join the Product Legal Team. This role will provide essential legal support to Twilio's Research & Development (R&D) Organization, acting as a trusted member of the legal team and a key business partner. You will collaborate closely with global Product and Engineering teams, offering legal guidance throughout the product lifecycle to ensure strategic objectives are met while complying with applicable laws and regulations in a business-centric manner.

About the Job

As a Senior Counsel on the Product Legal Team, you will be instrumental in guiding Twilio's product development and services. You will work in a fast-paced environment, collaborating with various business stakeholders and legal colleagues to achieve Twilio's strategic goals.

Responsibilities

• Product Development Support: Advise Product and Engineering teams at all stages of product development, navigating potential legal risks.
• Regulatory Compliance: Work with Product and Engineering teams to ensure products and services comply with existing applicable regulations.
• Go-to-Market Strategy: Advise Product and Engineering teams on go-to-market strategies for new products, including structuring and drafting necessary legal terms.
• Commercial Transactions: Support the commercial transactions legal team in reviewing and negotiating legal agreements with customers, vendors, and business partners.
• Privacy and Data Protection: Support the Privacy team in identifying privacy risks and conducting data protection and/or Privacy Impact Assessments.
• Marketing Review: Review marketing materials related to Twilio's product and service offerings.
• Regulatory Monitoring: Collaborate with legal colleagues to monitor and analyze regulatory developments impacting products and services, providing necessary advice to internal teams.
• AI Governance: Assist with governance related to the development and deployment of Artificial Intelligence (AI) features and AI model development, ensuring responsible use, compliance with AI regulations, and alignment with industry best practices.
• Process Development: Help develop and maintain legal processes and documentation to support the Product Legal Team function.

Qualifications

Twilio values diverse experiences and encourages all qualified candidates to apply. We believe in the strength of varied backgrounds and welcome those who bring unique perspectives.

Required:

• Strong academic credentials and a proven track record as a lawyer.
• Membership in a local State Bar or eligibility to register as Registered In-House Counsel.
• 8+ years of legal experience, with at least three years in-house at a technology company.
• Ability to work both independently and collaboratively within a cross-functional team.
• Proven experience counseling product and/or engineering teams on issues, including compliance with regulatory frameworks.
• Excellent organizational and project management skills.
• Effective communication skills.
• A quick learner with a strong sense of initiative.
• Experience negotiating customer contracts in a technology company.
• Familiarity with global privacy frameworks.

Desired:

• Experience counseling product and/or engineering teams.

Company Information

At Twilio, we are shaping the future of communications from remote locations. We provide innovative solutions to hundreds of thousands of businesses and empower millions of developers globally to create personalized customer experiences. Our commitment to a remote-first work environment, coupled with a strong culture of connection and global inclusion, ensures that every team member, regardless of location, is part of a vibrant, diverse team making a global impact. As we revolutionize how the world interacts, we are continuously acquiring new skills and experiences that make work truly rewarding. Your career at Twilio is in your hands.