[Remote] Customer Support Enablement Manager - CDMX at Apollo.io

United States

Apply Now

Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Skilled facilitator, program builder, and cross-functional collaborator
Experience in fast-paced SaaS environments
Ability to translate performance metrics into targeted enablement strategies
Experience teaching product suites to customers
Experience with technical discussions and integrations with 3rd party tools (e.g., SFDC, HubSpot, Marketo, Zapier)
Experience with onboarding programs
Experience with enablement tools (LMS, content hubs, Maestro, survey dashboards)

Responsibilities

Deliver a seamless, transparent, and confidence-building onboarding journey for new customers
Lead new hire onboarding and ongoing enablement for the global Customer Support team
Teach Apollo’s full product suite to customers, guiding them through implementation and adoption
Lead technical discussions and integrations with 3rd party tools
Facilitate onboarding calls and training sessions
Track and manage customer progress using CS tooling
Collaborate with the Onboarding team to deliver scaled webinars and resources
Own the strategy, execution, and measurement of the new hire onboarding program for Customer Support in Mexico City
Facilitate in-person training sessions
Build and iterate onboarding documentation, checklists, certifications, and ramp milestones
Partner with the US-based Everboarding Manager to design ongoing training programs
Develop scalable enablement programs for support teams and customers
Work cross-functionally with Support Ops, QA, Product, Sales, and Engineering to align training with business and customer goals

Skills

Apollo.io

Sales intelligence and engagement platform

About Apollo.io

Apollo.io provides a platform designed to enhance sales processes and improve outreach for businesses. Its main features include prospecting intelligence, which helps users identify and research potential leads, and enrichment job change alerts that keep databases accurate with extensive data points. The platform also offers sales engagement analytics, allowing users to create multi-channel outreach sequences. Additionally, Apollo.io supports API integrations for data enrichment and custom workflows. Unlike many competitors, Apollo.io focuses on a subscription-based model that offers various pricing tiers, catering to both small businesses and large enterprises. The company's goal is to optimize sales strategies and increase revenue for its clients while ensuring data privacy and security through compliance with industry standards.

San Francisco, CaliforniaHeadquarters

2015Year Founded

$244.3MTotal Funding

SERIES_DCompany Stage

Enterprise Software, CybersecurityIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Flexible Spending Account (FSA)

Health Savings Account (HSA)

Financial Planning

Risks

Rapid growth may strain Apollo.io's operational capabilities and customer service.

New executive hires could lead to strategic shifts misaligned with customer expectations.

Emerging competitors like Zitadel may challenge Apollo.io's market position.

Differentiation

Apollo.io offers verified contact data for over 210 million B2B contacts.

The platform integrates sales intelligence with engagement tools in one unified solution.

Apollo.io's compliance with ISO, SOC 2, and GDPR ensures high data security standards.

Upsides

Apollo.io ranked 125 on the 2024 Deloitte Technology Fast 500 with 954% growth.

The company raised $250 million, reaching a valuation of $1.6 billion.

Apollo.io's multi-channel outreach aligns with rising sales engagement trends.

Land your dream remote job 3x faster with AI

Try Jobo Free