Job Description: Senior Community Manager

Employment Type: Full-Time Location Type: Remote

🚀 Who Are We?

Welcome to Welltech—where health meets innovation! 🌍 As a global leader in the Health & Fitness industry, we’ve crossed over 200 million installs with five life-changing apps, all designed to boost well-being for millions. Our mission? To transform lives through intuitive nutrition trackers, powerful fitness solutions, and personalized wellness journeys—all powered by a diverse team of over 700 passionate professionals with presence across 5 hubs.

Why Welltech?

Imagine joining a team where your impact on global health and wellness is felt daily. At Welltech, we strive to be proactive wellness partners for our users, while continually evolving ourselves.

What We're Looking For

We are seeking a Senior Community Manager to lead and scale Welltech’s global community engagement efforts. This is a high-impact role focused on managing user interactions across social channels (Facebook, Instagram, TikTok), scaling into emerging platforms like WhatsApp and Reddit, and co-developing our on-site community experience.

As part of the Organic Growth department, you will collaborate closely with Brand, Social Media, Product, Customer Support, SEO, and Reputation teams to foster trust, improve sentiment, and create a scalable, engaging community environment.

✨ Key Responsibilities:

• Develop and execute a scalable global Community Management strategy across social platforms (Instagram, Facebook, TikTok), and lead Welltech’s expansion into Reddit and WhatsApp communities.
• Moderate and manage user interactions across comments, DMs, groups, and mentions using tools like BrandBastion to ensure timely, empathetic, and brand-aligned responses.
• Improve user sentiment and platform trust by cultivating respectful, supportive, and high-quality community conversations.
• Create, maintain, and optimize response libraries and tone-of-voice guides, aligning with Brand, Legal, and Support teams to ensure compliance and consistency.
• Oversee the growth and health of Facebook Groups, facilitating engaging discussions, managing content calendars, and supporting community-driven initiatives.
• Partner with high-intent users and brand advocates to amplify UGC and community success stories, ensuring proper consent and high repurposing value.
• Act as the internal voice of the community, surfacing insights, trends and user concerns to influence marketing, product, content and reputation strategies.
• Co-lead the planning and rollout of Welltech’s on-site community hub, collaborating with Web, Product, and Brand teams on feature development and content.
• Track and report on key community health KPIs including engagement rates, moderation efficiency, platform growth, sentiment shifts and feedback loop impact.

✨ The Ideal Profile:

• 4+ years of experience in community management, social media engagement, or digital communications.
• Hands-on experience with moderation and community tools (e.g., BrandBastion, Sprout Social, or similar).
• Excellent written English communication skills with an eye for tone, empathy and user-centric storytelling.
• Strong understanding of community dynamics, user sentiment and content-moderation best practices.
• Experience managing cross-functional collaboration and working in fast-paced, agile teams.
• Comfortable handling analytics dashboards, tracking KPIs and presenting actionable insights.

Nice-to-Have (but not required):

• Experience with launching and managing Reddit or WhatsApp communities.
• Familiarity with UGC, advocacy programs or brand storytelling through community content.
• Background in managing review intake and consent processes for user-generated content.

Candidate Journey

⭕️ Recruiter call --> ⭕️ Meet a team member --> ⭕️ Skills assessment --> ⭕️ Meet the Leadership team

✨ Why You’ll Love Being Part of Welltech:

• Grow Together: Join a culture that champions both personal and professional growth. Here, you’ll thrive as we learn, evolve, and succeed together.
• Lead by Example: No matter your role, you'll have the opportunity to make a significant impact.