Senior Client Success Manager - Enterprise at Nasdaq

New York, New York, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, FinTechIndustries

Requirements

5+ years in enterprise client success, account management, or strategic consulting, preferably in SaaS, fintech, or financial services
Proven track record managing executive relationships and delivering results for large, complex organizations
Exceptional communication, negotiation, and presentation skills; comfortable engaging with C-suite and senior executives
Strong analytical and strategic thinking abilities; adept at translating client needs into actionable solutions
Willingness to travel frequently within the NYC metro area for client meetings and events
Located in New York with hybrid work (at least 3 days a week in office, subject to change)

Responsibilities

Serve as the primary point of contact for a portfolio of high-value enterprise clients, building deep, trust-based relationships with C-level and senior stakeholders
Develop and execute tailored account strategies that align client business objectives with Nasdaq eVestment’s solutions, driving measurable value and platform adoption
Lead regular in-person meetings and business reviews in NYC, proactively identifying opportunities for growth, risk mitigation, and partnership expansion
Act as a platform and subject matter expert, advising clients on best practices, new features, and industry trends to maximize ROI
Partner with Product, Sales, and Marketing to ensure client feedback informs product development and go-to-market strategies
Oversee complex onboarding and solution integrations, ensuring seamless transitions and rapid time-to-value
Own key retention and growth metrics (e.g., Gross Dollar Retention, Net Dollar Retention), identifying and executing on cross-sell and upsell opportunities
Collaborate with Revenue Directors and Relationship Managers to align on territory and account plans, supporting enterprise revenue targets
Proactively engage at-risk accounts with tailored action plans to ensure long-term satisfaction and partnership
Represent Nasdaq eVestment at industry events, client forums, and executive roundtables in the NYC market
Deliver thought leadership and educational content to enterprise clients, positioning Nasdaq eVestment as a strategic partner

Skills

Account Management

Client Success

Strategic Planning

Executive Relationships

Revenue Growth

Retention Strategies

Cross-Sell

Upsell

Onboarding

Solution Integration

Business Reviews

Industry Trends

Thought Leadership

Nasdaq

Operates electronic stock exchange and financial services

About Nasdaq

Nasdaq operates one of the largest electronic stock exchanges in the world, providing a platform for buying and selling securities. It caters to a wide range of clients, including individual and institutional investors, as well as corporations. Nasdaq offers various financial products and services, such as the Nasdaq Smart Portfolio, which uses advanced analytics to help investors optimize their stock portfolios. Additionally, Nasdaq supports non-financial marketplaces and is recognized for its efforts in sustainable investment practices. The company earns revenue through transaction and listing fees, along with subscription services for its products. Nasdaq aims for global expansion and innovation, with nearly 40 offices around the world.

New York City, New YorkHeadquarters

1971Year Founded

$9,370.5MTotal Funding

IPOCompany Stage

Data & Analytics, Fintech, Financial ServicesIndustries

5,001-10,000Employees

Risks

Adenza acquisition's high price may affect shareholder confidence and stock performance.

Integration of Metrio's ESG software may face challenges, delaying expected benefits.

Nasdaq's secondary stock offering could lead to stock dilution, affecting shareholder value.

Differentiation

Nasdaq operates one of the world's largest electronic stock exchanges.

Nasdaq offers advanced analytics through its Smart Portfolio for investment optimization.

Nasdaq is a pioneer in sustainable investment practices with a focus on ESG solutions.

Upsides

Nasdaq's acquisition of Adenza expands its financial technology capabilities.

Nasdaq's secondary stock offering could provide capital for strategic investments.

Nasdaq Private Market's Series B financing indicates strong investor confidence.

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