Senior Client Implementation Lead at Kraken

New York, New York, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Energy, Sustainable EnergyIndustries

Requirements

Strategic Leadership: Ability to communicate independently with senior stakeholders and build a strong understanding of the operating model
Lead sales pitches and be involved in initial client conversations to define the model and Kraken's offerings
Orchestrate strategic changes at a high-level based on feedback to support the team and client
Instill confidence in Kraken’s credibility and trustworthiness
Define a clear roadmap for Kraken teams and BOT lead phase-out
Drive the client’s migration delivery to an S-curve
Client Enablement: Ability to demonstrate tasks and platform usage within the client
Set up a business structure as a foundation for scale and innovation
Identify client maturity journey and ensure they feel ownership in adapting their journey
Define a clear agreement for transitioning to the next phase
Influence client leadership appointment discussions
Operational Setup: Ability to set up key operational processes within the client, including scheduling, skills academy, and functional processes like billing
Deliver leadership development programs and skills academy training
Curiosity and Initiative: Focus on detail, passion for self-learning, and willingness to experiment

Responsibilities

Communicate independently with senior stakeholders, and help them build a strong understanding of the operating model and its impact on the organisation
Lead sales pitches and be crucially involved in the initial client conversations to define the model and what Kraken can offer
Instill confidence in the ways of working, showcasing Kraken’s credibility and trustworthiness
Work within the client to demonstrate tasks and platform usage
Identify where a client is on their maturity journey, considering appetite and capability for change and ensure they feel ownership in adapting their journey
Set up key operational processes within the client, including scheduling, skills academy, and functional processes like billing

Skills

Kraken Platform

Operating Model

Stakeholder Communication

Sales Pitching

Client Enablement

Operational Processes

Billing

Leadership Development

Skills Academy

Client Migration

Kraken

Cryptocurrency exchange for buying and trading

About Kraken

Kraken is a cryptocurrency exchange platform that allows users to buy, sell, and trade various digital assets. It offers features that cater to both beginners and experienced traders, making it easy to navigate the cryptocurrency market. Users can execute trades with high liquidity, which means their transactions are completed quickly. The platform charges low transaction fees, sometimes as low as 0%, helping users keep more of their profits. Kraken also provides advanced charting tools to help investors track their investments effectively. Security is a major focus, with multiple protective measures in place to keep user assets safe. The platform supports 70 different asset pairs and is continuously expanding its offerings. Additionally, Kraken offers 24/7 global support to assist users with any questions or issues.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$108.5MTotal Funding

SERIES_CCompany Stage

Crypto & Web3, Financial ServicesIndustries

501-1,000Employees

Benefits

Competitive salary and equity plan

401k contribution plan

Vacation & Generous PTO

Paid Tranings

Risks

Increased competition from Binance and Coinbase could impact Kraken's market share.

Regulatory scrutiny in the EU may raise Kraken's compliance costs.

The volatility of cryptocurrency prices can affect Kraken's revenue from transaction fees.

Differentiation

Kraken offers both spot and futures trading for over 40 digital assets.

The platform provides advanced charting tools for professional traders and technical analysts.

Kraken's 24/7 global support ensures assistance for users at any time.

Upsides

Kraken's acquisition of Staked enhances its staking services for consumers and institutions.

Sponsorship deals with major soccer clubs boost Kraken's visibility and brand recognition.

The rise of crypto derivatives attracts advanced traders to Kraken's sophisticated tools.

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