Senior Client Experience Manager at Barkley

Kansas City, Missouri, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Advertising, MarketingIndustries

Requirements

Energetic, growth-minded, team player
Thrives in day-to-day responsibilities while keeping sight of end goals
Intuitive and proactive problem-solving capabilities
Approachable, highly responsive, and reliable
Expert in projects overseen, managing them flawlessly and independently
Always curious mindset, confident with new projects
Comfortable managing cross-functional initiatives and partnering with diversely-skilled teams
Highly organized, able to perform multiple tasks for different teams/clients ongoing
Operational “go-getter” or “do-er” as well as a thinker
Adaptable to project deliverable changes
Actively participates in cross-functional team ideation sessions
Professional in all communications as part of client relationship
Resourceful and highly responsive
Proactive, anticipates project needs
Client project expert with client and competitive knowledge
Builds credibility through proactive management
Acts independently on tasks
Can manage multiple projects

Responsibilities

Contribute to client relationships
Be the primary point of contact for client counterpart and cross-agency team in managing daily activities for cross-channel initiatives and annual plans
Exhibit thorough understanding of client’s brand, objectives, and operations to accomplish deliverables meeting client expectations across the whole brand spectrum
Manage relationships with key clients and strategic team members active in day-to-day execution of integrated projects, and manage up appropriately
Recognize conditions for whole brand thinking
Apply independent, critical thinking and contribute ideas in cross-functional team settings across creative, strategy, media, PR, and production disciplines
Work closely with account director to support Whole Brand integrated projects, proactively anticipate and solve problems, identify opportunities for efficiencies and growth, and ensure proper communications and team direction
Embrace a diverse and inclusive environment where each team member feels they can bring their best self, be respected, and seen
Lead and uphold conditions for constructive team member meetings, client reviews, and strategic team member engagements that inspire quality outputs and drive brand success
Partner closely with Project Management to understand timing, workflow, and project deliverables to manage client expectations and anticipate team/client needs
Partner with project management to effectively manage projects

Skills

Key technologies and capabilities for this role

Project ManagementClient Relationship ManagementCross-Functional CollaborationProblem-SolvingOrganizationCommunicationAccount ManagementTeam Leadership

Questions & Answers

Common questions about this position

What salary or compensation is offered for the Senior Client Experience Manager role?

This information is not specified in the job description.

Is this Senior Client Experience Manager position remote or does it require office work?

This information is not specified in the job description.

What key skills are required for the Senior Client Experience Manager role?

Key skills include being highly organized, proactive problem-solving, managing multiple projects and tasks, strong client relationship management, and independent critical thinking in cross-functional teams.

What is the company culture like for this Senior Client Experience Manager position?

The culture emphasizes teamwork as part of a cross-agency team, being energetic, growth-minded, proactive, and a reliable team player who thrives in collaborative, cross-functional environments.

What makes a strong candidate for the Senior Client Experience Manager role?

A strong candidate is resourceful, highly responsive, anticipates project needs, acts independently on tasks, builds credibility through proactive management, and excels as a client project expert with professional communication skills.

Barkley

Full-service marketing and advertising agency

About Barkley

Barkley is a marketing and advertising agency focused on creating modern brands that appeal to today's consumers. The agency works across various sectors, including consumer goods, finance, healthcare, non-profit, restaurant, retail, and travel, serving clients from large corporations to retail and hospitality brands. Barkley offers a wide range of marketing solutions, including advertising, communication, product innovation, media strategy, and talent management. By utilizing deep consumer insights, they develop campaigns that resonate with audiences and keep brands relevant. Their services include experience design, digital platform optimization, influencer activations, and creative campaign development, allowing them to support clients in achieving their business goals, whether launching new products or enhancing consumer engagement. Barkley's unique combination of creativity and data-driven insights sets them apart from competitors, ensuring they stay ahead of market trends.

Kansas City, MissouriHeadquarters

1964Year Founded

$5.1MTotal Funding

MERGERCompany Stage

Consulting, Consumer Software, Consumer GoodsIndustries

501-1,000Employees

Benefits

Health Insurance

Life Insurance

Unlimited Paid Time Off

401(k) Retirement Plan

Risks

Rapid acquisitions may lead to integration challenges and cultural clashes within Barkley.

The merger with OKRP could result in operational inefficiencies and client conflicts.

Investment from a Chicago firm may lead to strategic shifts disrupting current operations.

Differentiation

Barkley is one of the largest independent, employee-owned advertising agencies in the U.S.

The agency combines creativity with data-driven insights for modern consumer engagement.

Barkley's integrated marketing approach spans multiple industries, ensuring brand relevance.

Upsides

Barkley's acquisition of Adlucent enhances its performance media and MarTech capabilities.

The merger with OKRP creates one of the largest independent marketing firms in the U.S.

Barkley's focus on ESG aligns with growing consumer demand for sustainable brands.

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