[Remote] Senior Capability Manager at Accela

Remote

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, Manufacturing, Finance, Banking, TechnologyIndustries

Requirements

Experienced in overseeing a talent pool of 50–60 people within a Chapter Stream
Skilled in integrated workforce management, delivery readiness, and employee engagement
Ability to balance business objectives with individual aspirations

Responsibilities

Anticipate and manage bench-related risks, identify available or transitioning employees, and ensure efficient allocation across projects
Ensure development and skills mapping are aligned with upcoming project demands to maximize readiness and performance outcomes
Actively contribute to staffing discussions, recommend optimal team compositions, and balance cost-effectiveness with technical excellence
Provide input to Tribe Leads and Project Managers on delivery impact, performance gaps, and skill alignment
Drive project efficiency by monitoring rate-to-role fit and ensuring staffing decisions support profitability and capability match
Mentor and support employees through personalized development plans, goal setting, and continuous learning opportunities
Lead the full performance lifecycle including 1:1s, evaluations, PIPs, and salary discussions
Actively monitor eNPS/Officevibe feedback, foster inclusion, and address early signs of disengagement to maintain morale and retention
Mediate issues between employees and project stakeholders, ensuring a fair and constructive outcome
Participate in recruitment processes, validate technical fit with Chapter Stream Leads, and ensure smooth transitions into projects
Act as a company ambassador, promoting values, initiatives, and community involvement to strengthen team engagement
Maintain accurate records in HR systems regarding skills, staffing, and growth plans
Follow governance processes for people, financials, and staffing to ensure consistency and quality
Provide regular updates to Chapter Area Managers and Chapter Stream Leads on team dynamics, risks, and morale trends
Manage labor costs, bench-related expenses, hiring decisions, and learning investments responsibly
Continuously improve processes, reporting, and team workflows to increase efficiency and impact
Maintain a reasonable attrition level, ensuring alignment with established company targets and proactively addressing retention risks
Safeguard and improve eNPS scores within the assigned talent pool by fostering motivation, trust, and continuous feedback
Ensure optimal allocation and workforce readiness so that the team can meet current and future delivery

Skills

Key technologies and capabilities for this role

Workforce ManagementStaffing ManagementBench ManagementSkills MappingTalent ManagementEmployee EngagementProject StaffingPerformance FeedbackCommercial AwarenessTeam Composition

Questions & Answers

Common questions about this position

Is this position remote?

Yes, the position is fully remote.

What are the main responsibilities of the Senior Capability Manager?

The role involves overseeing a talent pool of 50–60 people, managing bench and staffing, aligning skills with projects, leading performance management and career development, handling employee engagement, and participating in hiring and onboarding.

What is the company culture like at Accesa?

Accesa is a value-driven organization with a customer-centric approach, strong tech teams passionate about problem-solving through technology, and a focus on employee engagement, inclusion, morale, retention, and community involvement.

What salary or compensation is offered for this role?

This information is not specified in the job description.

What experience makes a strong candidate for this position?

Ideal candidates have experience in workforce management, staffing, skills alignment, performance management including 1:1s and salary discussions, employee engagement, conflict resolution, and recruitment processes.

Accela

Cloud-based solutions for government agencies

About Accela

Accela provides cloud-based solutions designed for government agencies to enhance civic engagement and streamline operations. Its main product, the Construct API, enables developers to create applications that improve interactions between government entities and citizens. These applications can assist with various civic functions, including permitting, licensing, code enforcement, and public health management. Accela differentiates itself from competitors by offering a subscription-based Software as a Service (SaaS) model, along with open-source tools and resources that foster a community of developers focused on civic technology. The company's goal is to improve efficiency, transparency, and citizen satisfaction in government services.

San Ramon, CaliforniaHeadquarters

1999Year Founded

$151.4MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Government & Public Sector, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Family Planning Benefits

401(k) Retirement Plan

401(k) Company Match

Health Savings Account/Flexible Spending Account

Life Insurance

Disability Insurance

Mental Health Support

Risks

Emerging civic tech startups pose a threat to Accela's market share.

Integration challenges with OpenCounter may disrupt service delivery.

Economic downturns could reduce government spending on Accela's SaaS solutions.

Differentiation

Accela offers a comprehensive suite of cloud-based solutions for government agencies.

The Construct API enables developers to enhance civic engagement and streamline operations.

Accela's acquisition of OpenCounter simplifies permitting and licensing processes for users.

Upsides

Increased demand for digital government services boosts Accela's SaaS offerings.

Smart city initiatives globally expand Accela's market reach.

Data-driven decision-making in government operations increases demand for Accela's analytics capabilities.

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