[Remote] Operations Associate, Workforce Scheduling & Systems Admin at Grow Therapy

United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

2-5 years of experience using the Assembled WFM software
Strong understanding of customer support metrics and KPIs
Ability to develop schedule templates and automate scheduling procedures on a monthly basis
Experience with setup, agent configuration, queue configuration, reporting, etc. with Assembled WFM
Successful working independently and remotely
Ability to adapt to changing priorities and customer needs
Experience with SQL or other data analytics tools (bonus points)

Responsibilities

Create and manage schedules for internal FTEs and provide scheduling guidance to BPO resources
Develop intraday reporting scorecards to enable same-day adjustments and intraweek visibility for staffing adjustments
Develop agent scorecard for shrinkage, schedule adherence, and occupancy
Manage agent roster, queue groupings, and data mappings for all production team members
Proactively identify gaps, risks, or inefficiencies in workforce plans—and drive solutions cross-functionally
Partner with Agents, Leads, and Managers to develop and implement standard WFM processes
Ensure the Assembled WFM tool is set up and running accurately to optimize cost and enhance customer satisfaction

Skills

Grow Therapy

Online platform for booking therapy sessions

About Grow Therapy

Grow Therapy is an online platform that connects clients with therapists, allowing users to easily find and book mental health services. The platform ensures quick access to therapy, promising appointments within two days, and simplifies the insurance process for therapy costs. It also provides resources for exploring medication options, enhancing its comprehensive mental health support. Grow Therapy operates across multiple states and accepts various insurance providers, aiming to make mental health services more accessible and efficient.

New York City, New YorkHeadquarters

2020Year Founded

$144MTotal Funding

SERIES_CCompany Stage

Consumer Software, HealthcareIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Flexible Work Hours

Unlimited Paid Time Off

Wellness Program

Competitive Salary

Risks

Increased competition from AI-driven startups threatens market share.

Integration challenges with Big Health partnership may affect service delivery.

Reliance on insurance providers exposes revenue to policy changes.

Differentiation

Grow Therapy offers a comprehensive suite of business tools for mental health providers.

The platform ensures quick therapist access, with appointments available within two days.

Grow Therapy simplifies insurance use, making therapy more accessible and affordable.

Upsides

Recent $88M Series C funding boosts expansion and product development.

Partnerships with Big Health expand service offerings and market reach.

Measurement-informed care system launch enhances patient outcomes and provider attraction.

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