Senior Business Systems Engineer at Imprint

Seattle, Washington, United States

Imprint Logo
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
IoT, TechnologyIndustries

Requirements

  • Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent work experience)
  • 8+ years proven experience as a Business Systems Analyst and Administrator or similar role supporting internal line of business applications, such as a CRM, ERP, or HRMS
  • 3+ years creating, analyzing, and documenting complex business requirements within finance and operations organizations
  • 3+ years supporting applications under SOX compliance, directly owning evidence collection and audit activity
  • 2+ years experience in program

Responsibilities

  • Lead hands-on technical and operational integration for internal line of business applications (e.g. CRM, ERP, HRMS), including designing and configuring applications, developing implementation plans, triaging and debugging permission issues
  • Develop custom scripts and automation tools to extend system functionality and improve performance
  • Analyze existing programs and develop logic for new systems, devise logic procedures, prepare flowcharting, perform coding and tests/debugs programs, and prepare systems and programming documentation
  • Troubleshoot and resolve complex technical and functional issues, ensuring minimal disruption to business operations
  • Maintain system standards and efficiently resolve application-related problems in collaboration with developers, system administrators, and business stakeholders
  • Architect and implement system enhancements and upgrades, translating business requirements into functional specifications and system designs
  • Own testing and validation efforts to ensure enhancements meet business requirements and adhere to established quality standards
  • Leverage data insights and stakeholder feedback to continuously improve and refine business processes
  • Document detailed business process models, including "as-is" and "to-be" states, to guide system enhancements and drive process improvements
  • Author comprehensive documentation of system configurations, business rules, and procedures to ensure accurate knowledge transfer and support continuity
  • Develop technical documentation, including user training sessions and onboarding materials, to ensure effective system utilization and increase end-user adoption and proficiency
  • Own end-user troubleshooting and serve as an escalation point for complex system issues
  • Lead cross-functional projects of significant impact, managing and executing all phases from planning to implementation
  • Serve as a technical lead for enterprise system upgrades, migrations and architecture reviews
  • Adapt to shifting priorities and create strategies to mitigate downstream implications to partners

Skills

CRM
ERP
HRMS
Application Integration
Custom Scripting
Automation
Debugging
Troubleshooting
System Configuration
Flowcharting
Coding

Imprint

Designs and manages co-branded credit card programs

About Imprint

Imprint designs and manages co-branded credit card programs for well-known American brands. By partnering with these brands, Imprint creates credit cards that attract modern consumers, aiming to enhance the value of their partners' customer relationships. The company focuses on increasing metrics such as average spending, shopping frequency, and annual sales for cardholders. Imprint's process is notably faster than traditional credit card issuers, allowing them to launch new programs in about three months instead of the typical 18 months. Additionally, Imprint prioritizes customer service, offering a premium experience to cardholders. The goal of Imprint is to provide brands with effective credit card solutions that drive customer loyalty and sales.

New York City, New YorkHeadquarters
2020Year Founded
$197.5MTotal Funding
SERIES_CCompany Stage
Fintech, Financial ServicesIndustries
51-200Employees

Benefits

Competitive compensation and equity packages
Leading configured work computers of your choice
Unlimited vacation policy
Fully covered, high-quality healthcare including fully covered dependent coverage
Additional health coverage includes access to One Medical and option to enroll in an FSA
16 weeks of paid parental leave for the primary caregiver and 8 weeks for all new parents
An understanding that successful remote work requires flexibility and an appreciation for asynchronous work
Access to industry leading technology across all of our business units — stemming from our philosophy that we should invest in resources for our team that foster innovation, optimization, and productivity
Limited edition Imprint Credit Card (no hard pull) for the first 100 team members only. Get 1.5% cash back on all purchases, plus additional perks

Risks

Increased competition from traditional issuers adopting fintech innovations.
Potential regulatory scrutiny could increase compliance costs for Imprint.
Economic downturns may reduce transaction volumes and Imprint's revenue.

Differentiation

Imprint launches co-branded credit card programs in just three months.
Imprint offers tailored rewards programs for each brand's specific needs.
Imprint provides 'white-glove treatment' customer service to all cardholders.

Upsides

Imprint raised $75M in Series C funding to fuel innovation.
Increased consumer interest in digital wallets boosts demand for Imprint's solutions.
Partnerships with traditional banks expand Imprint's co-branded card opportunities.

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