Senior Business/ Process Improvement Analyst at HomeX

Colombo, Western Province, Sri Lanka

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

YesVisa

Conveyancing, PropTech, Real EstateIndustries

Requirements

Bachelor’s degree in Business Administration, Information Technology, or a related field. Master’s degree or relevant certifications (e.g., CBAP, Lean Six Sigma) is a plus
Fluency in spoken and written English
Minimum of 5 years of experience in business analysis or process improvement roles
Proven track record of successfully driving process improvements

Responsibilities

Conduct thorough analyses of current business processes, workflows, and systems to identify inefficiencies and recommend actionable improvements
Collaborate with cross-functional teams, including product management, engineering, and customer support, to gather requirements and ensure alignment on project goals
Develop and implement process improvement initiatives that enhance productivity, reduce costs, and improve customer satisfaction
Utilise data analytics tools to interpret data and extract insights that inform strategic decision-making and process enhancements
Maintain comprehensive documentation of processes, procedures, and project statuses. Lead training sessions to communicate new processes and systems to staff

Skills

Business Analysis

Process Improvement

Data Analysis

Stakeholder Engagement

Workflow Analysis

Data Analytics Tools

Documentation

Training

Requirements Gathering

Systems Analysis

HomeX

Comprehensive home repair and maintenance services

About HomeX

HomeX provides a range of home repair services designed to assist homeowners with maintenance and repair needs. The company offers two main services: virtual technical assistance and in-home repair services. Through the Remote Assist service, clients can connect with a technician via call or video chat to receive expert advice and troubleshooting, which helps save time and costs. If the issue cannot be resolved virtually, HomeX can arrange for an in-home visit to ensure the problem is addressed effectively. HomeX's pricing is flexible, tailored to the specific project, allowing clients to pay only for the services they require. This approach makes HomeX different from competitors by combining virtual support with the option for in-person assistance, creating a seamless experience for homeowners. The goal of HomeX is to simplify the home repair process, making it more accessible and less frustrating for homeowners.

Chicago, IllinoisHeadquarters

2017Year Founded

$87.5MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Consumer Software, Consumer GoodsIndustries

51-200Employees

Benefits

Competitive compensation packages

Equity

Performance-based incentives

Competitive benefits

Risks

Competition from tech giants like Amazon could threaten HomeX's market share.

Rising labor costs may impact profitability, especially with in-home repair service expansion.

Consumer privacy concerns could lead to regulatory scrutiny of Remote Assist services.

Differentiation

HomeX offers both virtual and in-home repair services, providing comprehensive solutions.

Remote Assist allows expert guidance through video, call, or chat, reducing the need for visits.

Flexible pricing model caters to a wide range of budgets and project complexities.

Upsides

Raised $90M to expand services across North America, enhancing growth potential.

Increased demand for virtual home services due to remote work trends boosts market opportunity.

Advancements in AI enable HomeX to offer proactive and efficient predictive maintenance solutions.

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