Senior Business Operations Manager

Canada

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Biotechnology, Transportation and Logistics, Construction, Energy, Field Service, Manufacturing, Food & Agriculture, Food and Beverage, Retail, Public SectorIndustries

Requirements

Candidates should have 7+ years of Field Sales/Revenue Operations experience, preferably at a high-growth SaaS company in the Mid-Market or Enterprise segments. Experience with services operations (implementation, installation, customer education) within a SaaS organization is a plus. Exceptional spreadsheet and data management skills are required, along with experience building Salesforce reports and dashboards, understanding SFDC application integrations, and enabling sales on SFDC best practices and related tools. Experience partnering with Sales Leadership on forecasting, territory alignment, ROE, and QBRs is necessary, as is experience identifying and leveraging AI-driven tools for sales operations efficiency. Candidates must be located in Canada or the USA.

Responsibilities

The Business Operations Manager will act as the central nervous system for the Services organization, optimizing workflows and managing operational processes for Implementation, Installation, and Customer Education business units. This role involves pinpointing drivers of services performance, leading initiatives to improve customer experience and team efficiency, and partnering with cross-functional teams to execute strategic projects that reduce workflow friction. Responsibilities include managing weekly and monthly business processes, escalating deviations from goals, acting as a connective tissue between Services and other business units, fulfilling ad-hoc reporting requests, and serving as a trusted advisor to sales leadership by providing an operational lens on business problems.

Skills

Business Operations

Process Optimization

Workflow Management

Resource Allocation

Performance Monitoring

Data-Driven Analysis

Customer Experience

Strategic Thinking

Cross-functional Collaboration

Motive

Enhances broadband services for providers

About Motive

Motive focuses on enhancing the customer experience for broadband service providers. They offer a strategy called the High Leverage Network, which helps service providers simplify their offerings, making it easier for customers to buy, own, and use their services. This approach allows providers to fully utilize their networks to improve business outcomes and stand out in a competitive market. Unlike other companies, Motive emphasizes continuous innovation as a key differentiator, enabling service providers to create a more personalized and engaging experience for their customers. The ultimate goal of Motive is to help service providers deliver a superior customer experience that drives loyalty and business success.

Austin, TexasHeadquarters

1871Year Founded

IPOCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

51-200Employees