Senior Associate Total Rewards at Zeta

Mumbai, Maharashtra, India

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, BankingIndustries

Requirements

2–5 years of experience in Rewards operations, compensation, benefits or HR operations (in a fast paced environment is a plus)
Strong attention to detail and ability to manage complex data sets
Experience with HRIS and compensation tools
Proficiency in Excel/Google Sheets and comfort with data analysis and reporting
Strong organizational and project management skills—able to handle multiple priorities
Ability to document, maintain, and improve standard operating procedures (SOPs)
Experience coordinating across departments (HR, Finance, Legal, Payroll) and with external vendors to ensure seamless execution
Service-oriented mindset — approachable, responsive, and empathetic in handling employee queries
High integrity and trustworthiness — ability to handle sensitive data with discretion and confidentiality
Adaptability — able to thrive in a fast-paced SaaS with evolving priorities
Continuous learner — willing to stay up to date on Total Rewards trends, tools, and best practices
Graduate degree (inferred from incomplete "Gradu")

Responsibilities

Manage day-to-day administration of employee benefits programs, including reimbursements, enrollments, claims resolution, and vendor escalations
Coordinate with benefits providers to ensure smooth operations during open enrollment and renewals
Track and analyze benefits utilization, preparing regular reports to measure program effectiveness
Support employee communication and education around benefits offerings, ensuring clarity and accessibility
Maintain accurate compensation data in compensation tools, ensuring data integrity for reporting and decision-making
Act as system administrator for the Recognition & Rewards (R&R) platform — manage budgets, workflows, approvals, and reporting
Serve as the first point of contact for employee and People Partner questions on compensation data, benefits, and R&R programs, providing timely, accurate, and confidential support
Lead vendor coordination, including governance calls, issue resolution, contract renewals, and payment processing
Document and maintain process playbooks, FAQs, and employee self-service resources to drive consistency and transparency
Continuously assess processes and identify opportunities to streamline workflows, improve operational efficiency, and enhance the employee experience

Skills

Benefits Administration

Compensation Management

Equity Programs

HR Systems

Data Analysis

Vendor Management

Open Enrollment

Claims Resolution

Employee Communications

Zeta

Cloud-native payment card processing platform

About Zeta

Zeta provides a platform for payment card processing that is designed for banks, financial institutions, and fintech companies. Their main product, the Omni Stack, allows clients to easily create and manage digital credit, debit, and prepaid card programs. This platform works by integrating with existing systems through APIs, which helps streamline the payment processing experience. Zeta stands out from its competitors by focusing on cloud-native solutions and ensuring compliance with important regulations, which helps build trust with their clients. The company's goal is to make payments seamless and less noticeable in everyday transactions, moving towards a future where payments are 'invisible'.

San Francisco, CaliforniaHeadquarters

2015Year Founded

$369.6MTotal Funding

LATE_VCCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Risks

Competition from fintech startups may erode Zeta's market share.

Data privacy concerns could arise as Zeta expands globally.

Dependence on key partnerships like Sparrow poses risks if disrupted.

Differentiation

Zeta's Tachyon platform powers Sparrow's top-rated credit card for underserved markets.

Zeta's Omni Stack enables rapid launch of digital card programs for financial institutions.

Zeta is recognized for compliance with ISO IEC 27001, PCI DSS 4.0, and SOC 2 Type 2.

Upsides

Zeta's partnership with Sparrow opens new revenue streams in underserved markets.

Zeta's technology receives high ratings, enhancing brand reputation and customer trust.

Recognition by Celent boosts Zeta's market positioning for US banks and credit unions.

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