[Remote] Senior Manager, Total Rewards and HR Operations at ServiceRocket

United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, IT ServicesIndustries

Requirements

Highly analytical, strategic, and process-oriented leadership skills
Proven experience in hands-on execution of complex data modeling, compensation analysis, and HRIS configuration/administration
Ability to design and implement global compensation and workforce strategies
Experience leading and mentoring a team of analysts/specialists (specifically a team of four)
Strong cross-functional partnership skills with executive leadership, Finance, and senior stakeholders
Expertise in global compensation programs (base pay, incentive plans, sales compensation) ensuring internal equity and external competitiveness
Proficiency in strategic workforce planning, including long-range headcount forecasting, organizational design, and capacity planning
Capability to conduct complex workforce analytics and provide data-driven insights on trends like attrition and talent gaps

Responsibilities

Lead, manage, mentor, and develop a high-performing team of four analysts/specialists, including coaching, performance reviews, and fostering professional growth
Act as a "working manager" by personally executing complex data modeling, compensation analysis, and HRIS configuration/administration
Provide technical guidance, upskill the team, and cultivate a collaborative environment embodying "Think Team" and "Share the Knowledge" values
Design, implement, and administer global compensation programs (base pay, incentive plans, sales compensation) ensuring internal equity and external competitiveness across regions
Partner with executive leadership and Finance on strategic workforce planning, including long-range headcount forecasting, organizational design, and capacity planning
Direct team efforts and personally conduct complex workforce analytics to provide actionable insights on trends (e.g., attrition, talent gaps) and inform strategic talent decisions like compensation packages and talent calibration
Serve as a strategic partner to the COO, bridging financial strategy, business operations, and talent management
Drive alignment across senior leadership to ensure the right talent in the right place at the right time, optimizing scalable and compliant People processes through HR technology management

Skills

Key technologies and capabilities for this role

HR AnalyticsData ModelingHRIS ConfigurationTotal RewardsCompensation StrategyTalent ManagementHR OperationsProcess OptimizationTeam LeadershipStrategic Planning

Questions & Answers

Common questions about this position

What is the salary or compensation for this Senior Manager role?

This information is not specified in the job description.

Is this position remote or does it require office work?

This information is not specified in the job description.

What key skills are required for this role?

The role requires being highly analytical, strategic, and process-oriented, with expertise in complex data modeling, compensation analysis, HRIS configuration/administration, and hands-on leadership.

What is the company culture like at ServiceRocket?

ServiceRocket offers a fun-loving and inclusive work environment that supports professional growth and personal well-being, with a collaborative mindset reflected in their 4.7 Glassdoor rating.

What makes a strong candidate for this position?

A strong candidate is a proven leader who can manage and mentor a team of four, stay hands-on with complex analysis and HRIS work, and drive strategic alignment across senior leadership.

ServiceRocket

Consulting and services for Atlassian products

About ServiceRocket

ServiceRocket offers solutions and services for Atlassian products like Jira and Confluence, including consulting, training, managed services, licensing, and apps. The company helps businesses of all sizes optimize their use of Atlassian software to improve project management and collaboration. Unlike its competitors, ServiceRocket provides a comprehensive suite of services tailored to enhance the value of Atlassian investments. The goal is to maximize productivity and efficiency for organizations using these tools.

Sydney, AustraliaHeadquarters

2001Year Founded

$270KTotal Funding

SEEDCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

201-500Employees

Benefits

Health Insurance

Stock Options

401(k) Retirement Plan

Paid Vacation

Hybrid Work Options

Risks

Increased competition from other Atlassian partners could erode market share.

Appfire's acquisition may reduce ServiceRocket's product offerings and revenue.

Focus on Atlassian may limit diversification and long-term growth.

Differentiation

ServiceRocket bridges the consumption gap for software companies and enterprises.

It offers a comprehensive suite of services for Atlassian products.

ServiceRocket is a Global Atlassian Platinum Solution Partner.

Upsides

Increased demand for remote work solutions boosts ServiceRocket's collaboration tools.

Digital transformation trends align with ServiceRocket's integration services expertise.

The rise of low-code platforms creates opportunities for custom app development.

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