Senior Analyst, Configuration & QA

About Maven

Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital.

Awards and Recognition

Maven is an award-winning culture working towards an important mission. Maven Clinic is a recipient of over 30 workplace and innovation awards, including:

• Fortune Change the World (2024)
• CNBC Disruptor 50 List (2022, 2023, 2024)
• Fortune Best Workplaces for Millennials (2024)
• Fortune Best Workplaces in Health Care (2024)
• TIME 100 Most Influential Companies (2023)
• Fast Company Most Innovative Companies (2020, 2023)
• Built In Best Places to Work (2023)
• Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)
• Great Place to Work certified (2020, 2021, 2022, 2023, 2024)
• Fast Company Best Workplaces for Innovators (2022)
• Built In LGBTQIA+ Advocacy Award (2022)

Role Overview

Maven is looking for a Senior Analyst, Configuration & QA. You will serve as a strategic partner in scaling and optimizing Maven’s core business platforms. Reporting to the Senior Manager, Configuration & QA, you will take ownership of complex configuration and reporting initiatives, ensuring systems function reliably and meet evolving client needs. With a focus on quality, efficiency, and cross-functional collaboration, you will proactively identify areas for improvement, troubleshoot nuanced issues, and help implement solutions that drive consistency and long-term value.

Responsibilities

As a Senior Analyst, Configuration & QA at Maven, you will:

• Independently complete complex configuration tasks in accordance with established procedures and client plan design.
• Adhere to and improve established configuration QA processes by identifying gaps, proposing enhancements, and ensuring zero-defect client launches and consistently high-quality outcomes.
• Demonstrate thorough knowledge and expertise across all core business systems supported by the Configuration & QA team.
• Independently investigate and resolve complex system issues by identifying root causes, collaborating with cross-functional partners, and driving resolution to prevent recurrence.
• Establish audit scope, execute focused audits to validate system behavior against expected outcomes, and create clear, high-quality documentation to support audit findings and enforce audit standards.
• Independently generate complex routine and ad hoc reports by leveraging data analysis tools and partnering with stakeholders to define reporting specifications, ensuring accuracy and alignment with business needs.
• Collaborate with Product, Engineering, BI, and Client Success to execute shared deliverables.
• Lead team-level improvements to tools, documentation and processes.
• Contribute to onboarding and elevate team capabilities by actively sharing expertise, fostering knowledge transfer, and helping new hires ramp effectively.
• Independently use tools to manage work and generate insights; explore new tool capabilities.

Qualifications

We’re looking for you to bring:

• 5+ years of experience in a configuration or systems analyst role.
• Healthcare payer, insurance, or fin tech experience strongly preferred.